Quality Supervisor

DSV•Wilmer, TX

1d•$75,000 - $80,000

About The Position

The Quality Supervisor is responsible for ensuring that DSV processes, procedures, and services meet company quality standards and regulatory requirements. The role includes implementing and maintaining quality management systems, conducting audits and inspections, analyzing performance data, and recommending improvements to operational efficiency and customer satisfaction. The position oversees quality documentation, corrective and preventive actions, employee training, supplier quality, and responses to customer feedback and complaints. It promotes a culture of quality and continuous improvement and ensures compliance with relevant standards and regulations, including ISO, FDA, and customs regulations. The supervisor may oversee quality assurance technicians.

Requirements

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
3–5 years of experience in quality assurance; experience in transportation and logistics is preferred.
Strong understanding of quality management systems and processes.
Ability to conduct audits and inspections.
Experience developing and implementing corrective action plans.
Analytical skills to identify trends and improve quality performance.
Strong communication and interpersonal skills.
Ability to work in a team environment.
Strong organizational and time-management skills.
Fluent English, orally and in writing.

Nice To Haves

Master's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
Professional certification in quality management, such as Six Sigma or Lean Six Sigma.
Proficiency in Microsoft Office and experience with quality management software.

Responsibilities

Develop, implement, and maintain quality management systems to meet industry standards and regulatory requirements.
Establish quality control procedures and guidelines for operational processes.
Conduct internal audits and inspections to assess compliance with quality standards, procedures, and regulations.
Identify areas for improvement and recommend actions to address deficiencies.
Maintain accurate, accessible documentation of quality activities, including audit reports, corrective actions, and compliance records.
Analyze quality data and performance metrics to identify trends, root causes, and process-improvement opportunities.
Collaborate with cross-functional teams to implement corrective and preventive actions.
Train and support employees on quality management principles, procedures, and best practices.
Promote quality and continuous improvement throughout the organization.
Evaluate supplier performance and product and service quality against DSV standards and requirements.
Establish and maintain supplier quality agreements and performance metrics.
Monitor customer feedback and quality complaints, coordinating with relevant teams to address concerns and improve satisfaction.
Implement customer-focused quality initiatives to improve service quality and exceed customer expectations.
Stay informed about relevant quality regulations, standards, and best practices in quality management and transportation logistics.
Ensure compliance with applicable requirements and standards, including ISO, FDA, and customs regulations.
May supervise quality assurance technicians.