Quality Supervisor

The Kraft Heinz Company•Jacksonville, FL

11d•$77,800 - $97,300•Onsite

About The Position

The Quality Supervisor leads off-shift food safety and quality initiatives at the Jacksonville Plant while supporting sanitation supervision. The role evaluates daily production, updates programs and documents to improve processes, and verifies ongoing compliance with food safety, quality, and food defense programs. Areas of focus include Kraft Heinz policies, KHMS, HACCP, FDA regulations, FSSC, religious laws, and state laws. The supervisor learns facility production processes and regulatory equipment, verifies equipment functionality and employee training-program compliance, and coaches and communicates with employees at all levels. The position leads quality and sanitation programs, supports site auditing and KHMS/ISO activities, trains and mentors off-shift employees, and helps the site achieve certifications. It supports inspections and regulatory visits, manages audit preparation and non-conformance follow-up, and oversees sanitation records, audits, environmental controls, and improvement projects. The role also supports product hold/release decisions, validates critical controls, tracks quality data, analyzes net content for new and current SKUs, and participates in equipment commissioning and startup. The supervisor is the point of contact for meetings affecting third shift. This position is based at the Jacksonville Plant. The stated new-hire base salary range is $77,800 to $97,300, and the role is eligible for a performance-based bonus. Kraft Heinz describes benefits and wellbeing offerings that may vary by role and other factors, including healthcare coverage, paid time off, company holidays, leave, flexible work arrangements, training, employee assistance and wellbeing programs, family support programs, 401(k), life insurance, accidental death and dismemberment coverage, and disability coverage.

Requirements

The posting prefers at least 3 years of experience in a quality, production, or sanitation department in the food industry.
The posting prefers at least 3 years in a leadership position in a food manufacturing facility.
The posting prefers a strong understanding of HACCP principles, food safety regulations, quality management systems, sanitation run rules, production processes, and the KHMS framework where applicable.
The posting prefers strong leadership, technical, communication, delegation, and organizational skills, along with keen attention to detail.
The posting prefers proficiency in Microsoft Office, SAP, Agile, and matrix databases.
Must be able to perform the described physical tasks, including standing, reaching, stooping or kneeling, and lifting or moving items of varying weights.

Nice To Haves

At least 3 years of food-industry experience in quality, production, or sanitation.
At least 3 years of leadership experience in a food manufacturing facility.
Strong knowledge of HACCP, food safety regulations, quality management systems, sanitation run rules, production processes, and KHMS where applicable.
Strong leadership, technical, communication, delegation, and organizational skills and attention to detail.
Proficiency in Microsoft Office, SAP, Agile, and matrix databases.

Responsibilities

Lead the quality department's programs to maintain a high level of food safety and compliance.
Support planning, defining, and directing the site auditing control program to ensure compliance with procedures, policies, GMP standards, Kraft Heinz requirements, and applicable regulatory, federal, and local laws.
Perform assignments in accordance with 5S, Six Sigma, and lean manufacturing initiatives.
Support the KHMS system and operational standards in the plant accountability list.
Train, mentor, and lead off-shift Quality, Maintenance, Materials, and Production team members to meet quality program goals.
Support the site KHMS/ISO Coordinator and monitor and maintain the plant KHMS program in line with Kraft Heinz and international audit standards.
Facilitate and co-lead the site cross-functional quality team and participate with Kraft Heinz corporate to support successful site certifications.
Maintain and execute Specification, KPI, KHMS, FSSC, ISO, and Golden Rules plans.
Support internal and external inspections and regulatory visits; lead off-shift audit preparation, accompany inspectors, and complete reports for communication and process-owner postings.
Follow up on non-conformances, respond to off-shift risks, and review and approve minor change requests.
Monitor weekly sanitation records and follow up to ensure adherence to programs and established limits.
Lead plant sanitation improvement, automation, and expansion projects.
Direct and report on plant sanitation programs, including PSS, RSS, PIC/PEC, expansion, and extended runs.
Direct sanitation environmental control programs, including clean equipment swabs, environmental monitoring, and pathogen testing.
Coordinate and conduct full sanitation audits, including equipment tear-downs, to verify cleaning effectiveness.
Perform assignments in accordance with GMPs, policies, and procedures.
Support compliance with hold/release documentation and product dispositioning.
Complete and lead validation studies for CCPs, OPRPs, and other significant controls using approved methodologies.
Maintain Quality Suite to track and trend quality-check data and create new projects as needed.
Perform net-content calculation analysis for new SKUs to meet NIST requirements and for retargeting current SKUs.
Audit, report, and trend compliance with Golden Rules and other quality principles.
Provide off-shift expertise and support other shifts, including participating in equipment commissioning and startup and ensuring quality and food safety procedures are standardized and gaps are identified for corrective action.
Follow approved control-of-change procedures, including reviewing partial HACCP plans and issuing Agile change requests as needed.
Serve as the point of contact for meetings affecting third shift.

Benefits

Performance-based bonus, subject to plan terms and governing documents.
Healthcare coverage for employees and eligible dependents.
Paid time off and company holidays.
Leave of absence.
Flexible work arrangements.
Recognition and training.
Employee Assistance Program.
Wellbeing programs and family support programs.
401(k).
Life insurance.
Accidental death and dismemberment coverage.
Disability coverage.
Medical and prescription drug coverage.
Dental insurance.
Vision insurance.
Physical, social, emotional, and financial wellbeing events, resources, and learning opportunities.