Quality Control Specialist – Retail Security (Cincinnati, OH)

Event Risk Inc•Cincinnati, OH

2d•$0 - $65,000•Onsite

About The Position

The Quality Control Specialist supervises security agents and evaluates the quality of security services at assigned client retail locations. The role combines field supervision with quality control inspections to ensure compliance with client requirements, Event Risk policies, post orders, and contractual obligations. Responsibilities include providing direct oversight, conducting site inspections, addressing performance deficiencies, assisting with staffing and coverage, and documenting and communicating operational issues. The position supports consistent service delivery and personnel accountability across the Cincinnati market, with travel to other assigned locations as needed. This is a field-based, on-call position with no established daily schedule. The individual must remain flexible to respond to operational needs, conduct inspections across different shifts, provide supervisory support, and address urgent staffing or site-related concerns. Availability may be required during evenings, overnight hours, weekends, and holidays. Candidates must possess current Ohio OPOTA firearms qualification documentation, including applicable Firearms Bearer (FAB) qualification or certification documentation required for armed security employment in Ohio.

Requirements

Minimum of 2–3 years of security experience.
Strong observation, communication, documentation, and problem-solving skills.
Ability to address performance concerns professionally and enforce established standards.
Sound judgment, accountability, integrity, and ability to work independently.
Proficiency with email, digital reporting tools, and standard business software.
Valid driver's license and ability to travel between assigned locations.
Ability to meet on-call and flexible scheduling requirements, including availability for operational needs outside traditional business hours.
Ability to maintain required security licenses, credentials, and training.
Current documentation of successful completion of Ohio OPOTA firearms training and qualification applicable to private armed security officers.
Applicable Ohio Firearms Bearer (FAB) qualification or certification documentation required for armed security assignments.
Hold or be eligible to obtain and maintain required armed security registration through the Ohio Department of Public Safety PISGS program.
Successfully pass required PISGS background screening, including applicable Ohio BCI and FBI criminal background checks.
Personally own a functional, legally possessed semi-automatic handgun meeting company-approved firearm specifications and applicable client requirements.
Demonstrate safe firearm handling, marksmanship, and proficiency through company-required assessments and qualification standards.
Be legally eligible to possess and carry a firearm while performing armed security duties under applicable federal and Ohio laws.
Maintain required qualifications, registrations, and firearms proficiency throughout employment.
Comfortable traveling between locations, working varying shifts, addressing time-sensitive issues, and maintaining professional standards across the client retail security account.

Nice To Haves

Supervisory or leadership responsibilities in prior security experience.
Experience overseeing security agents, conducting inspections, or supporting multi-site operations.

Responsibilities

Supervise security agents at assigned client retail locations and ensure compliance with post orders and company policies.
Monitor attendance, punctuality, staffing coverage, uniforms, and professional conduct.
Provide direction, coaching, and corrective guidance to security personnel.
Address routine personnel and operational issues and escalate significant or recurring concerns to the National Physical Security Director.
Assist with staffing shortages, call-offs, shift coverage, and immediate operational needs.
Verify that assigned personnel maintain required licenses, credentials, and training.
Conduct scheduled and unannounced inspections of client locations and security posts.
Evaluate officer performance, attentiveness, appearance, post-order compliance, and adherence to client expectations.
Identify deficiencies in personnel performance, procedures, documentation, and equipment readiness; correct deficiencies within assigned authority and report significant findings.
Document inspection results and follow up on corrective actions.
Ensure security operations comply with company policies, client requirements, contractual obligations, and applicable regulations.
Respond to incidents and operational concerns as required and ensure personnel follow response, reporting, and escalation procedures.
Review incident reports for completeness, accuracy, and timely submission.
Document supervisory actions, inspection findings, personnel concerns, and corrective measures; promptly notify the National Physical Security Director of significant issues.
Verify that personnel have required uniforms, identification, communication devices, and authorized equipment; monitor equipment condition and report missing or damaged items.
Maintain accountability for issued equipment, including radios, keys, and other operational tools.
Communicate staffing, site conditions, inspection results, personnel performance, operational updates, policy changes, and client expectations to the appropriate personnel.
Complete inspection reports, supervisory logs, incident reports, and other documentation accurately and on time.
Assist with new site assignments, personnel transitions, operational changes, and temporary supervisory coverage.
Recommend improvements to site procedures, personnel performance, and service delivery when recurring deficiencies are identified.
Maintain on-call availability and respond to staffing emergencies, call-offs, site concerns, and requests for supervisory assistance within established response expectations.
Travel between assigned client retail locations throughout Cincinnati and other designated areas, conducting inspections and providing supervisory support across varying shifts and locations.
Adjust work hours and priorities based on operational demands, client needs, and direction from the National Physical Security Director.