Regional Support Specialist - Cincinnati, OH

Anywhere•Cincinnati, OH

2d•Onsite

About The Position

Coldwell Banker is seeking a Regional Support Specialist (RSS) based in a branch office in Cincinnati, Ohio. The role supports agents, branch leaders, and office marketing while coordinating closely with the regional support team, agents, and brokerage leadership. The RSS helps troubleshoot office systems, answer scheduling and operational questions, and assist agents with marketing, particularly social media and in-house tools. The position suits an organized, tech-savvy, service-oriented person who is comfortable learning and working in a busy, collaborative environment. The RSS provides support to agents and clients, helps onboard and orient new agents, contributes to branch culture and events, assists with recruiting and agent recognition, and helps branch leaders with meetings, coaching support, and business-planning follow-up. The role also includes keeping the office organized, coordinating with facilities and IT partners, managing supplies and mail, and traveling to additional regional offices as needed.

Requirements

Familiarity with social media platforms such as Facebook and Instagram, and an understanding of their use in marketing.
Excellent written and verbal communication skills.
Proficiency with operating systems including PCs, Macs, and mobile platforms, and the ability to navigate computer software.
Ability to communicate effectively with agents, branch managers, customers, vendors, and internal support teams.
Customer-focused approach, delivery-oriented mindset, and ability to multitask.
Willingness to adjust priorities as needed.
Ability to travel to additional regional offices as needed.

Nice To Haves

Two or more years of customer service experience.
Prior experience in a real estate office.
Proficiency with Microsoft Office applications.

Responsibilities

Provide welcoming, high-quality service to agents and clients visiting the office, and promote available support teams and services.
Help agents with technology, process, and operational questions.
Provide basic social media and marketing support to agents and manage office social media accounts as needed.
Promote a friendly, inclusive office culture that reinforces the agent value proposition.
Coordinate with Agent Services teams and direct agents to appropriate support for transaction-related questions or issues.
Collaborate with the Agent Onboarding Team, conduct office orientations, train new agents on company tools, and introduce affiliated partners.
Drive branch and regional culture through events, CB Cares, and community-building activities for agents and consumers.
Support the Branch Manager with promotional items, sales meetings, new-agent orientations, office culture, and social media marketing.
Assist with agent recognition, including awards reporting and content for social media and sales meetings.
Assist with agent recruitment by gathering production, licensing, and contact information and arranging recruiting appointments and office visits.
Assist the Branch Manager with intake for new agents as needed.
Support the Branch Manager's coaching of new agents, including business-plan development and implementation; follow up on plans and serve as an accountability partner for agents' business goals.
Identify potential process or product enhancements for review and implementation.
Greet and direct agents and clients to workspaces or conference rooms.
Coordinate with facilities and IT partners to keep office items in working order.
Maintain office-supply inventory and ensure timely distribution of mail.
Travel to additional offices in the region as needed.