Client Specialist/Onsite - Cincinnati, OH

VetJobs • Cincinnati, OH

5d • Onsite

About The Position

The Client Specialist/On Site works autonomously with limited supervision and uses independent judgment to ensure client business objectives and schedules are met through proactive planning and project management. The role is an individual contributor and the primary day-to-day contact for a major, high-revenue client, responsible for relationship management, negotiating and committing to client deliverables, evaluating technical project requirements and data integrity, using database queries, collaborating with IT and technical teams, and investigating and resolving client concerns. The posting describes this as a full-time, on-site position at a client site, although its locations conflict: the title names Cincinnati, Ohio, while the job details specify Little Rock, Arkansas.

Requirements

• Bachelor’s degree in business, marketing, or a similar field, or an equivalent combination of education and work experience.
• At least 3 to 5 years of related business experience and/or training in client service.
• Ability to work autonomously with limited supervision and exercise independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency querying databases using SQL or similar tools, and general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency with Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Responsibilities

• Serve as the primary day-to-day relationship manager and company representative for assigned high-revenue client accounts.
• Learn the assigned client’s business processes and organization.
• Manage and coordinate print and fulfillment projects, communicating client objectives, schedules, and requirements to internal departments.
• Evaluate technical project requirements, data integrity, and job management workflows using database queries and collaborating with IT, Creative, Operations, and Sales teams.
• Independently investigate, escalate, address, and resolve client complaints, concerns, and internal workflow issues.
• Evaluate account responsibilities and negotiate client-specific Service Level Agreement deviations.
• Determine commitments, such as expedited shipping or production overtime, needed to meet critical delivery requirements.

Benefits

• Anthem Inclusive Care healthcare program at no cost.
• 401(k) plan with an automatic contribution of 3% of eligible pay and a matching contribution of 50% on the first 7% of eligible pay contributed.
• Basic life insurance equal to twice base annual salary, up to a $50,000 maximum, at no cost.
• Paid time off, with a vacation program that varies based on experience and position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level