Client Specialist/Onsite - Cincinnati, OH

Military Spouse Corporate Career Network • Cincinnati, OH

4d • Onsite

About The Position

The Client Specialist works autonomously, with limited supervision, to ensure client business objectives and schedules are met through proactive planning and thorough project management. The role is an individual-contributor position and serves as the primary day-to-day relationship manager and point of contact for a major, high-revenue client. Responsibilities include managing client relationships, negotiating and committing to client deliverables, evaluating technical project requirements and data integrity, using database queries, collaborating with IT and other internal teams, and independently investigating and resolving client concerns. The posting describes the role as full-time and on-site at a client site; however, it gives conflicting location information, naming Cincinnati, Ohio in the title and Little Rock, Arkansas in the responsibilities.

Requirements

• Bachelor's degree in business, marketing, or a similar field, or an equivalent combination of education and work experience.
• At least 3 to 5 years of related business experience and/or training in client service.
• Ability to work autonomously with limited supervision and exercise independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency querying databases using SQL or similar tools, and general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency with Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Responsibilities

• Master assigned client business processes and organization, serving as the primary day-to-day relationship manager and company representative for high-revenue client accounts.
• Manage and coordinate print and fulfillment projects, communicating client objectives, schedules, and requirements across internal departments.
• Evaluate technical project requirements, data integrity, and job management workflows using database queries and collaborating with IT, Creative, Operations, and Sales teams.
• Own issue resolution by investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues.
• Evaluate account responsibilities and negotiate client-specific Service Level Agreement deviations.
• Determine necessary commitments, such as expedited shipping or production overtime, to meet critical delivery requirements.

Benefits

• Anthem Inclusive Care healthcare program at no cost.
• 401(k) plan with an automatic company contribution of 3% of eligible pay and a matching contribution of 50% on the first 7% of eligible pay contributed.
• Basic life insurance equal to twice base annual salary, up to a $50,000 maximum, at no cost.
• Paid time off, including a vacation program that varies by experience and position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level