Regional Support Specialist - Cincinnati, OH

Anywhere Integrated Services•Cincinnati, OH

2d•Onsite

About The Position

The Regional Support Specialist (RSS) is based in a branch office and supports agents, branch leaders, and marketing efforts while staying connected with the regional support team, Coldwell Banker agents, and brokerage leadership. The role includes assisting with office systems, scheduling, agent technology and operational questions, social media and marketing, onboarding, branch activities, and office organization. It suits an organized, tech-savvy, service-oriented person who is resourceful, open to learning, and comfortable in a busy, collaborative environment. The RSS provides support to agents and clients, helps maintain a friendly and inclusive office culture, and works with branch leadership and other operational teams. The role also supports recruiting, new-agent orientation and business planning, office events and recognition, and coordination with facilities and IT partners. Travel to additional offices in the region may be needed.

Requirements

Two or more years of customer service experience is preferred; prior experience in a real estate office is advantageous.
Familiarity with social media platforms such as Facebook and Instagram, and an understanding of their use in marketing, is required.
Excellent written and verbal communication skills.
Proficiency with operating systems including PCs, Macs, and mobile platforms, and the ability to navigate computer software.
Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams.
Customer-focused approach, delivery-oriented mindset, and ability to multitask.
Willingness to adjust priorities as needed.
Ability to travel to additional regional offices as needed.

Nice To Haves

Prior experience in a real estate office.
Proficiency with Microsoft Office applications is strongly preferred.

Responsibilities

Provide welcoming, high-quality service to agents and clients visiting the office and promote available support teams, including Primary Services and Transaction Concierge.
Answer agents’ technology, process, and operational questions and direct transaction-related questions or issues to the appropriate Agent Services teams.
Provide basic social media and marketing support to agents and manage office social media accounts as needed.
Promote a friendly, inclusive office culture that reinforces the agent value proposition.
Coordinate with the Agent Onboarding Team and facilitate onboarding as required; conduct office orientations, train agents on company tools, and introduce affiliated partners.
Serve as a culture carrier for the branch and region by driving events, promoting CB Cares, and fostering a community environment for agents and consumers.
Support the Branch Manager with promotional items, sales meetings, new-agent orientations, office culture, and branch social media marketing.
Assist with agent recognition, including awards reporting, social media, and sales meeting content.
Support agent recruiting by obtaining local non-affiliated agent production reports, new-agent license data, and contact information; arranging recruiting appointments and office visits; and assisting with new-agent intake as needed.
Collaborate with the Branch Manager on coaching new agents, business-plan development and implementation, and business-building opportunities; follow up on plans and serve as an accountability partner for agents’ business goals.
Identify processes or product enhancements for review and implementation.
Greet and direct agents and clients to workspaces or conference rooms.
Coordinate with facilities and IT partners to keep office items in working order.
Maintain office-supply inventory and distribute mail in a timely manner.
Travel to additional offices in the region as needed.