(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)

Walmart•Greencastle, PA

14d•$84,000 - $126,000•Onsite

About The Position

The Quality Assurance/Systems Manager oversees quality assurance guidelines, procedures, and programs, as well as systems operations for the assigned area. The role drives the business plan to meet facility goals for production, quality, and safety; forecasts staffing, workload, and performance; analyzes business reports to identify operational improvements; and ensures compliance with Logistics and company standards, policies, procedures, and directives. The manager also resolves associate, customer, and supplier concerns and leads associates and other leaders through direction, performance monitoring, feedback, training, development, and participation in hiring and evaluation. The position maintains inventory integrity and building efficiency by overseeing corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing. It also oversees systems operations, including hardware and software maintenance, installation of new or replacement systems, repairs, development, and troubleshooting in coordination with the appropriate corporate partners, Information Systems Division, vendors, and Logistics regional and divisional systems managers. The role is expected to demonstrate Walmart’s stated leadership behaviors: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at the listed Walmart facility in Greencastle, Pennsylvania. The job posting describes competitive pay, performance-based bonus awards, and a range of employee benefits.

Requirements

Bachelor’s degree in a related field and one year of experience in an operations, distribution, or logistics environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
One year of experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in associate hiring and promotion; OR
Three years of experience in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
One year of experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Experience in financial modeling and analysis, inventory management, modeling and forecasting, preparing and executing budgets, profit and loss accountability, supervising associates, or talent development.
Experience as a Walmart Logistics Manager or with Walmart Logistics Systems.
Bachelor’s degree in Business Administration, Finance, Logistics, Management, or Operations Management.

Responsibilities

Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
Drive and implement the business plan for the area of responsibility to achieve facility production, quality, and safety goals, and implement operational improvements.
Forecast staffing, workload, and performance results to meet business demands.
Prepare, review, and analyze business reports and use the information to identify operational improvements.
Monitor and ensure compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
Identify and resolve associate, customer, and supplier concerns, using judgment or consulting others when needed.
Supervise and manage associates and leaders by providing direction, monitoring performance, giving feedback, identifying training and development needs, and providing learning and growth opportunities.
Teach, support, and model Logistics and company policies and procedures, and participate in hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
Oversee execution of QA guidelines, procedures, and programs to improve building efficiencies and maintain inventory integrity.
Ensure implementation of systems and processes for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, and tracking and reporting close-date product and hazardous-material processing.
Oversee systems operations, including hardware and software maintenance, installation of new, replacement, or additional systems, repairs, development, and troubleshooting with appropriate partners.
Build high-performing teams, foster belonging, collaborate, communicate effectively, empower and develop talent, and recognize others’ contributions.
Model integrity, ethics, and compliance; hold oneself and others accountable; and support Walmart’s stated goal of becoming a regenerative company.
Deliver results while putting customers first, applying the EDLP and EDLC business models, and making decisions informed by data and analysis.
Drive continuous improvement, encourage learning, adopt new technologies and skills, and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan and possible stock compensation.
Company-paid life insurance.
Paid time off, including sick leave, and/or PPTO.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education program, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses; certain positions may also receive regional pay zone compensation.