(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)

Walmart•Kings Mountain, NC

13d•$84,000 - $126,000•Onsite

About The Position

The Quality Assurance/Systems Manager oversees quality assurance and systems operations for Import, Regional, Returns, and Walmart.com. The role drives the business plan for the area, forecasts staffing and workload, analyzes business reports, and implements operational improvements to meet facility goals for production, quality, and safety. It ensures compliance with logistics and company standards, policies, procedures, and directives, and resolves associate, customer, and supplier concerns. The manager leads associates and leaders by setting direction, monitoring performance, providing feedback, identifying development needs, supporting learning and growth, and participating in hiring, promotion, coaching, and evaluation. The role oversees quality assurance procedures and programs, including measures to improve building efficiency and inventory integrity, corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing. The position also oversees systems operations, including hardware and software maintenance, installation of new or replacement systems, repairs, and development and troubleshooting in coordination with relevant corporate, information systems, vendor, logistics, regional, and divisional partners. The role is expected to model Walmart’s values, build collaborative and high-performing teams, promote integrity and belonging, serve customers and members, use data to make decisions, and drive continuous improvement.

Requirements

Bachelor’s degree in a related field and one year of experience in an operations, distribution, or logistics environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
One year of experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in hiring and promotion; OR
Three years of experience in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
One year of experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Experience in financial modeling and analysis.
Experience in inventory management.
Experience in modeling and forecasting.
Experience preparing and executing budgets.
Profit and Loss (P&L) accountability.
Experience supervising associates.
Experience in talent development.
Walmart Logistics Manager experience.
Walmart Logistics Systems experience.
Bachelor’s degree in Business Administration, Finance, Logistics, Management, or Operations Management.

Responsibilities

Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
Drive and implement the business plan for the area of responsibility to achieve facility goals for production, quality, safety, and operational improvement.
Forecast staffing, workload, and performance results to meet business demands.
Prepare, review, and analyze business reports to identify operational improvements.
Monitor and ensure compliance with logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
Resolve associate, customer, and supplier concerns using judgment or consulting others as needed.
Supervise and manage associates and leaders by providing direction and feedback, monitoring performance, identifying training and development needs, and supporting learning and growth.
Participate in hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
Oversee execution of quality assurance guidelines, procedures, and programs to increase building efficiency and maintain inventory integrity.
Ensure implementation of systems and processes for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing.
Oversee systems operations, including hardware and software maintenance, installation of new, replacement, or additional systems, and completion of repairs.
Coordinate systems development and troubleshooting with appropriate corporate partners, the Information Systems Division, vendors, and logistics, regional, and divisional systems managers.
Build high-performing teams, embrace differences, foster belonging, and create opportunities for associates to thrive.
Collaborate, build trusting relationships, communicate effectively, motivate and influence others, and attract, develop, empower, and recognize talent.
Model integrity, ethics, compliance, and Walmart values; hold oneself and others accountable; and support Walmart’s goal of becoming a regenerative company.
Deliver results with the customer first, apply EDLP and EDLC business models, and make decisions using data, insights, and analysis.
Drive continuous improvement, adopt new technologies and skills, and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Stock may be included as additional compensation for certain positions.