(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)

Walmart•Glendale, AZ

11d•$84,000 - $126,000•Onsite

About The Position

The Quality Assurance/Systems Manager oversees quality assurance and systems operations for Import, Regional, Returns, and Walmart.com areas. The role drives area business plans and operational improvements, forecasts staffing and workload, analyzes business reports, and ensures compliance with Logistics and company quality and safety standards. It also manages associates and leaders, including performance, development, hiring, and coaching. The manager oversees QA programs that support building efficiency and inventory integrity, as well as systems maintenance, installations, repairs, development, and troubleshooting in partnership with corporate and regional systems teams. The position is based at 7733 N Litchfield, Glendale, Arizona. Walmart describes its culture as centered on respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The role is expected to support Walmart’s goal of becoming a regenerative company.

Requirements

Bachelor's degree in a related field and 1 year of experience in an operations, distribution, or logistics environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR 1 year of experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in hiring and promotion; OR 3 years of experience in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR 1 year of experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas.
Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

Experience in financial modeling and analysis, inventory management, modeling or forecasting, preparing and executing budgets, profit and loss accountability, supervising associates, talent development, Walmart Logistics Manager, or Walmart Logistics Systems.
Bachelor’s degree in Business Administration, Finance, Logistics, Management, or Operations Management.

Responsibilities

Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
Drive and implement the business plan for the area of responsibility to achieve facility goals for production, quality, and safety, and implement operational improvements.
Forecast staffing, workload, and performance results to meet business demands.
Prepare, review, and analyze business reports and use the information to identify operational improvements.
Monitor and ensure compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
Resolve associate, customer, and supplier concerns using independent judgment or consulting others as needed.
Supervise and manage associates and leaders by directing work, monitoring performance, providing feedback, identifying training and development needs, and supporting learning and growth.
Participate in hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers; model and support company policies and procedures.
Oversee QA guidelines, procedures, and programs to increase building efficiencies and maintain inventory integrity.
Ensure systems and processes are implemented for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing.
Oversee systems operations, including hardware and software maintenance, installation of new, replacement, or additional systems, repairs, development, and troubleshooting in coordination with the appropriate corporate partner, Information Systems Division vendor, Logistics Regional and Divisional Systems Manager.
Build high-performing teams, embrace differences, foster belonging, and create opportunities for associates to thrive.
Collaborate, build trusting relationships, communicate with impact, and motivate and influence others.
Attract, retain, empower, and develop talent and recognize contributions and accomplishments.
Maintain and promote integrity, ethics, and compliance; model Walmart values and hold oneself and others accountable.
Support Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.
Put customers first, adapt to how, where, and when customers shop, and apply EDLP and EDLC business models to plans.
Use data, insights, and analysis to make decisions while balancing priorities and considering relevant stakeholders and communities.
Demonstrate curiosity, learning, calculated risk-taking, courage, resilience, and continuous improvement; encourage learning from mistakes and adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U Walmart-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.