(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)

Walmart • Glendale, AZ

10d • Onsite

About The Position

The Quality Assurance/Systems Manager drives the business plan for their area of responsibility to achieve facility goals, including production, quality, and safety targets, and implements operational improvements. The role forecasts staffing, workload, and performance results; analyzes business reports to identify improvements; and ensures compliance with Logistics and company quality and safety standards, policies, procedures, and directives. The manager resolves associate, customer, and supplier concerns and leads associates and leaders through direction, performance monitoring, feedback, hiring, coaching, evaluation, and development opportunities.

The position oversees execution of quality-assurance guidelines, procedures, and programs. This includes improving building efficiencies and inventory integrity, and ensuring implementation of processes for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing. It also oversees systems operations, including hardware and software maintenance, installation of new, replacement, or additional systems, repairs, and system development and troubleshooting in coordination with appropriate corporate partners, Information Systems Division, vendors, Logistics Regional and Divisional Systems Managers.

The role is expected to model Walmart's values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at 7733 N Litchfield, Glendale, Arizona. Walmart describes competitive pay, performance-based bonuses, and a range of health, financial, leave, education, and other benefits. The annual salary range is $84,000–$126,000, with additional compensation that may include annual or quarterly performance bonuses and, for certain positions, regional pay-zone compensation or stock.

Requirements

• Bachelor's degree in a related field, such as Management, Logistics, Business Administration, Financial Management, or Production/Operations Management, and 1 year of experience in an operations, distribution, or logistics environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
• 1 year of experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in hiring and promotion of associates; OR
• 3 years of experience in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
• 1 year of experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion of associates for multiple departments or areas.
• Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

• Experience or qualifications in financial modeling and analysis.
• Experience or qualifications in inventory management.
• Experience or qualifications in modeling and forecasting.
• Experience or qualifications in preparing and executing budgets.
• Profit and Loss (P&L) accountability.
• Experience supervising associates.
• Experience in talent development.
• Walmart Logistics Manager experience or qualification.
• Walmart Logistics Systems experience or qualification.
• Bachelor's degree in Business Administration, Finance, Logistics, Management, or Operations Management.

Responsibilities

• Drive and implement the business plan for the area of responsibility to achieve facility goals, including production, quality, and safety goals, and implement operational improvements.
• Forecast staffing, workload, and performance results to meet business demands.
• Prepare, review, and analyze business reports and use the information to identify operational improvements.
• Monitor and ensure compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
• Identify and ensure resolution of associate, customer, and supplier concerns, using judgment or consulting others as needed.
• Supervise and manage associates and leaders by providing direction, monitoring performance, and giving feedback.
• Identify training and development needs and provide learning and growth opportunities.
• Teach, support, and model Logistics and company policies and procedures; participate in hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
• Oversee execution of quality-assurance guidelines, procedures, and programs to increase building efficiencies and maintain inventory integrity.
• Ensure systems and processes are implemented for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing.
• Oversee systems operations, including hardware and software maintenance, installation of new, replacement, or additional systems, and completion of necessary repairs to existing systems.
• Coordinate systems development and troubleshooting with appropriate corporate partners, Information Systems Division, vendors, Logistics Regional and Divisional Systems Managers.
• Build high-performing teams, embrace differences, foster belonging, and create opportunities for associates to thrive.
• Collaborate, build strong and trusting relationships, communicate with impact, and motivate and influence others.
• Attract, retain, empower, and develop talent, and recognize contributions and accomplishments.
• Model integrity, ethics, compliance, and Walmart values; hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.
• Deliver results while putting customers first and apply the EDLP and EDLC business models to plans.
• Make decisions based on data, insights, and analysis while balancing priorities and considering relevant stakeholders.
• Drive continuous improvement, adopt and encourage new technologies and skills, and support others through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
• Live Better U, a Walmart-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• Additional compensation for certain positions may include Regional Pay Zone compensation and stock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager