(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)
About The Position
The Quality Assurance/Systems Manager oversees quality assurance and systems operations for Import, Regional, Returns, and Walmart.com. The role drives the business plan for the area of responsibility, forecasts staffing and workload, analyzes business reports, and identifies operational improvements. It ensures compliance with Logistics and company quality and safety standards, policies, procedures, and directives, while resolving associate, customer, and supplier concerns. The position supervises and develops associates and leaders, including directing work, monitoring performance, providing feedback and training, and participating in hiring, promotion, coaching, and evaluation. It oversees quality assurance guidelines and programs to improve building efficiency and inventory integrity, including corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing. It also oversees systems operations, including hardware and software maintenance, system installations and repairs, and development and troubleshooting in coordination with corporate partners, the Information Systems Division, vendors, and Logistics regional and divisional systems managers. The role is expected to model Walmart’s values by building inclusive, high-performing teams; acting with integrity; serving customers and members; using data to make decisions; and driving continuous improvement and learning.
Requirements
- Bachelor’s degree in a related field and 1 year of experience in an operations, distribution, or logistics environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
- 1 year of experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in hiring and promotion of associates; OR
- 3 years of experience in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion for multiple departments or areas; OR
- 1 year of experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in hiring and promotion of associates for multiple departments or areas.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Financial modeling and analysis
- Inventory management
- Modeling and forecasting
- Preparing and executing budgets
- Profit and loss accountability
- Supervising associates
- Talent development
- Walmart Logistics Manager experience
- Walmart Logistics Systems experience
- Bachelor’s degree in Business Administration, Finance, Logistics, Management, or Operations Management
Responsibilities
- Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
- Drive and implement the business plan for the area of responsibility to achieve facility goals, including production, quality, and safety goals.
- Forecast staffing, workload, and performance results to meet business demands.
- Prepare, review, and analyze business reports and use the information to identify operational improvements.
- Monitor and ensure compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
- Identify and resolve associate, customer, and supplier concerns, using judgment or consulting others as needed.
- Supervise and manage associates and leaders by providing direction and feedback, monitoring performance, identifying development needs, and supporting learning and growth.
- Participate in hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
- Oversee execution of quality assurance guidelines, procedures, and programs to increase building efficiency and maintain inventory integrity.
- Ensure implementation of systems and processes for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing.
- Oversee systems operations, including hardware and software maintenance, installation of new, replacement, or additional systems, and completion of necessary repairs.
- Coordinate systems development and troubleshooting with appropriate corporate partners, the Information Systems Division, vendors, and Logistics Regional and Divisional Systems Managers.
- Model Walmart values by fostering belonging, building trusting relationships, developing talent, maintaining integrity and accountability, serving customers and members, making data-informed decisions, and driving continuous improvement.
Benefits
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
