(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)
About The Position
The Quality Assurance/Systems Manager oversees quality assurance and systems operations for the Import, Regional, Returns, and Walmart.com areas. The role implements business plans and operational improvements to achieve facility goals for production, quality, and safety; forecasts staffing, workload, and performance; analyzes business reports; and ensures compliance with company and logistics standards, policies, procedures, and directives. The manager supervises associates and leaders by directing work, monitoring performance, providing feedback, identifying development needs, and participating in hiring, promotion, coaching, and evaluation. The position oversees QA procedures and programs that support building efficiency and inventory integrity, including corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing. The role also oversees systems operations, including hardware and software maintenance, installation and replacement of systems, repairs, and development and troubleshooting in coordination with appropriate corporate, information systems, vendor, regional, and divisional partners. Walmart describes its workplace expectations through the values of Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The position is based at 799 Sara Lee Access Road, Kings Mountain, North Carolina.
Requirements
- Meet one of the following experience and education pathways: a bachelor's degree in a related field and 1 year of qualifying operations, distribution, or logistics experience; 1 year as a Walmart Logistics Area Manager with the specified supervisory duties; 3 years of qualifying operations, distribution, logistics, or retail experience; or 1 year as a Walmart Logistics Operations Manager with the specified supervisory duties.
- Qualifying experience includes supervising, evaluating, mentoring, and developing managers, supervisors, or associates; managing workload; and participating in employee hiring and promotion for multiple departments or areas, as applicable to the pathway.
- Attend and successfully complete all job-required training and assessments.
Nice To Haves
- Financial modeling and analysis.
- Inventory management.
- Modeling and forecasting.
- Preparing and executing budgets.
- Profit and loss accountability.
- Supervising associates.
- Talent development.
- Walmart Logistics Manager experience.
- Walmart Logistics Systems experience.
- A bachelor's degree in Business Administration, Finance, Logistics, Management, or Operations Management.
Responsibilities
- Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
- Drive and implement the business plan for the area of responsibility to achieve facility goals for production, quality, and safety, and implement operational improvements.
- Forecast staffing, workload, and performance results to meet business demands.
- Prepare, review, and analyze business reports and use the information to identify operational improvements.
- Monitor and ensure compliance with logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
- Identify and ensure associate, customer, and supplier concerns are resolved, using personal judgment or consulting others as needed.
- Supervise and manage associates and leaders by providing direction, monitoring performance, and giving feedback.
- Identify training and development needs and provide learning and growth opportunities.
- Teach, support, and model logistics and company policies and procedures, and participate in hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
- Oversee execution of QA guidelines, procedures, and programs to increase building efficiency and maintain inventory integrity.
- Ensure implementation of systems and processes for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages and strays, close-date tracking and reporting, and hazardous-material processing.
- Oversee systems operations, including hardware and software maintenance, installation of new, replacement, or additional systems, and repairs to existing systems.
- Coordinate systems development and troubleshooting with appropriate corporate partners, the Information Systems Division, vendors, and Logistics Regional and Divisional Systems Managers.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit for eligible full-time and part-time associates, with Walmart-paid tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
