(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)
About The Position
This role is responsible for driving and implementing the business plan for their area of responsibility to achieve facility goals in production, quality, and safety. The position involves forecasting staffing, workload, and performance results, as well as preparing, reviewing, and analyzing business reports to identify operational improvements. A key aspect of the role is monitoring and ensuring compliance with quality and safety standards, policies, and procedures. The manager will also oversee the execution of QA guidelines, procedures, and programs, focusing on increasing building efficiencies, maintaining inventory integrity, and ensuring systems/processes are implemented for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, managing outside storage, damages, and strays. Additionally, the role involves overseeing systems operations, ensuring hardware and software maintenance, installation, repairs, and development/troubleshooting with relevant corporate partners. The position emphasizes respecting individuals by building high-performing teams, embracing diversity, creating an inclusive workplace, and fostering a culture of belonging. It also involves working collaboratively, communicating with impact, attracting and retaining talent, empowering associates, and recognizing contributions. The role requires acting with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting the company's goal of becoming a regenerative company. Decision-making should be data-driven, balancing short and long-term priorities while considering all stakeholders. Continuous improvement, curiosity, a desire to learn, taking calculated risks, and supporting change are also core to the role.
Requirements
- Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management)
- 1 year experience in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas
- OR 1 year experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates
- OR 3 years experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas
- OR 1 year experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of associates for multiple departments / areas.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Financial Modeling and Analysis
- Inventory Management
- Modeling/Forecasting
- Preparing and executing budgets
- Profit and Loss (P&L) Accountability
- Supervising Associates
- Talent Development
- Walmart Logistics Manager
- Walmart Logistics Systems
- Bachelors: Business Administration
- Bachelors: Finance
- Bachelors: Logistics
- Bachelors: Management
- Bachelors: Operations Management
Responsibilities
- Drive and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements.
- Forecast staffing, workload, and performance results to meet business demands.
- Prepare, review, and/or analyze business reports and use information to identify operational improvements.
- Monitor and ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures, and directives.
- Identify and ensure associate, customer, and supplier concerns are resolved.
- Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance, providing feedback, and identifying training and development needs.
- Oversee the execution of QA guidelines, procedures, and programs by identifying ways to increase building efficiencies and maintain inventory integrity.
- Ensure systems/processes are implemented for corrective actions, slot profiling, inventory adjustments, cycle inventory tests, managing outside storage, damages, and strays.
- Oversee the execution of systems operations by ensuring appropriate hardware and software maintenance, installation of new/replacement/additional systems, and necessary repairs.
- Oversee development and troubleshooting involving the appropriate corporate partner Information Systems Division, vendor, Logistics Regional, and Divisional Systems Manager.
- Build high-performing teams, embrace differences, create a workplace where associates feel seen, supported, and connected.
- Work collaboratively, build strong and trusting relationships, communicate with impact, energy, and positivity.
- Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
- Maintain and promote the highest standards of integrity, ethics, and compliance.
- Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
- Deliver results while putting the customer first, considering and adapting to how, where, and when customers shop.
- Make decisions based on data insights and analysis, balancing short and long-term priorities.
- Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience.
- Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
