Quality Assurance Coordinator

AIT Worldwide Logistics, Inc. • Palatine Township, IL

6d • $28 - $39

About The Position

The Quality Assurance Coordinator independently audits import, export, and domestic carrier-booking activity to verify that Customer Service and Operations teams follow approved hyperscaler security protocols before freight is tendered or released. The role supports quality assurance processes through documentation control, records management, audits, investigations, corrective actions, quality metrics, compliance activities, training coordination, and continuous improvement.

Requirements

• Bachelor's degree in Quality Management, Business Administration, Supply Chain, or a related field.
• At least 2 years of experience in quality assurance, quality control, regulatory compliance, or a related operational quality role.
• At least 1 year of work experience in a logistics and/or quality environment.
• Experience with MS Word, MS Excel, and MS PowerPoint.
• Cargowise experience.
• Experience with Dot Compliance or another eQMS.
• SharePoint experience.
• Some logistics experience.

Responsibilities

• Oversee documentation control and maintain accurate records of audits, testing, corrective actions, SOPs, and work instructions.
• Conduct and coordinate internal audits and inspections to assess quality systems and identify non-compliance.
• Support investigation and resolution of non-conformances and customer complaints, perform root cause analysis, and coordinate corrective and preventive actions.
• Track quality data and KPIs, identify trends, troubleshoot issues, prepare reports, and recommend improvements.
• Execute and maintain quality assurance activities aligned with applicable global and local standards and certifications, including ISO, CEIV, and GDP.
• Support customer and supplier quality interactions and assist with preparation for and participation in internal and external audits.
• Set up, confirm, and monitor quality assurance training, and track completion and compliance through training dashboards.
• Contribute to quality projects and continuous improvement efforts that support organizational goals.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Potential bonus based on business and/or individual performance metrics, dependent on position.
• Medical insurance.
• Prescription coverage.
• Health Savings Account.
• Flexible Spending Accounts.
• Dental insurance.
• Vision insurance.
• Life insurance.
• AD&D coverage.
• Disability coverage.
• Supplemental health coverage.
• Employee Support.
• Paid Parental Leave.
• Pet insurance.
• 401(k).
• Tuition reimbursement.
• 10 to 20 days of vacation, depending on tenure.
• 2 personal days.
• 1 floating holiday.
• 5 sick days.
• 5 volunteer hours.
• 6 company holidays, plus Veterans Day for Veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level