Quality Assurance Coordinator

Complete Health•Birmingham, AL

12d•$25 - $28

About The Position

The Quality Assurance Coordinator is a Medical Laboratory Technician who, under the direction of the Laboratory Manager and Medical Director, is responsible for the quality assurance plan for the laboratories of Complete Health Partners and compliance with CMS/CLIA accreditation requirements. The coordinator works with laboratory and clinical staff to ensure quality control and daily review of patient results, including critical values and flags, and reports discrepancies to the Laboratory Manager or Director of Clinical Services. The role evaluates and implements safety initiatives, process improvements, and corrective action plans, and helps train staff on Point-of-Care and quality initiatives. The coordinator performs technical laboratory duties, including equipment maintenance, manages proficiency testing, and facilitates the annual assessment of the Quality Assurance Program for regulatory bodies. The role also supports the Laboratory Manager and serves as a backup in the manager’s absence, helping achieve department goals for service, quality, regulatory compliance, financial performance, patient satisfaction, a healthy work environment, and integration of laboratory activities.

Requirements

Associate degree in Medical Laboratory Science or an education qualification described by CMS (CLIA).
Experience performing quality assurance and quality-control procedures in a clinical laboratory, such as linearity testing and establishing control ranges.
Experience working in clinical laboratory hematology, serology, and chemistry departments.
Work experience using and updating Laboratory Information Systems, including building laboratory tests, updating CPT codes, and interfacing laboratory tests with equipment.
Work experience training laboratory and medical staff on laboratory and Point-of-Care equipment.

Responsibilities

Promote a positive, team-focused work environment and collaborate with the patient care team by communicating and reporting pertinent patient-care information.
Maintain the laboratories’ quality assurance plan in accordance with regulatory requirements.
Review maintenance and quality-control results daily, weekly, and monthly.
Review patient results daily for critical-value reporting and flags.
Work with laboratory staff and leadership to ensure accurate, efficient, and timely reporting of laboratory test results.
Manage the laboratory proficiency-testing program, including ordering and distributing samples, routing results for review, monitoring results, tracking exceptions, and initiating corrective action.
Provide education, training, and competency assessments for laboratory and medical staff as required by federal and state regulations.
Perform clinical laboratory science in chemistry, hematology, coagulation, immunology, immunohematology, microbiology, and urinalysis as needed.
Serve as Point of Care Coordinator and maintain instruments and reagents by performing calibrations and linearity procedures.
Coordinate preparation for laboratory surveys and facilitate follow-up on cited deficiencies.
Maintain medical laboratory supply inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt.
Maintain a safe laboratory environment and follow policies and procedures for safety, hazardous materials, security, and emergency preparedness.
Maintain monthly chart reviews and follow CLIA guidelines.
Support the Laboratory Manager and provide backup in the manager’s absence.