Quality Assurance Coordinator

Optima Medical•Scottsdale, AZ

4d•$50,000 - $55,000•Onsite

About The Position

Optima Medical is an Arizona-based medical group with 35 locations and more than 150 medical providers serving over 200,000 patients. Its mission is to improve quality of life throughout Arizona and Nevada through personalized healthcare, with an emphasis on preventing leading causes of death. Services include primary care, cardiovascular health, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. The Quality Assurance Coordinator supports the delivery of safe, compliant, high-quality services by monitoring adherence to organizational policies, procedures, and regulatory standards. The role reviews processes, documentation, and communication to identify gaps, trends, and opportunities for improvement. It conducts audits, supports quality improvement initiatives, and collaborates with clinical and administrative teams to promote consistency, accountability, and continuous improvement. The position helps reduce risk, supports regulatory readiness, and maintains quality standards across clinic operations while upholding confidentiality and compliance requirements. The work is primarily office-based in a primary care clinic or administrative setting, with occasional travel between clinical locations for on-site audits and quality checks. Hours are standard business hours, with flexibility as needed for audits or training sessions. The listed pay range is $50,000–$55,000 USD.

Requirements

High school diploma or equivalent required.
Basic understanding of healthcare operations, or willingness to learn quality assurance processes and compliance standards.
Ability to assist with reviewing incident reports and workers’ compensation documentation and conducting follow-up activities.
Ability to support hand hygiene monitoring and other patient safety initiatives.
Strong attention to detail and organizational skills, with the ability to follow established procedures accurately.
Strong interpersonal and communication skills, including the ability to provide professional feedback and collaborate with staff.
Proficiency in basic computer applications.
Willingness to travel to clinical locations for audits and quality checks.
Professional demeanor and commitment to patient safety, quality improvement, and continuous learning.

Nice To Haves

Coursework or education in healthcare or a related field.
One year of experience in quality assurance, healthcare, customer service, administrative support, or a quality-related role.
Microsoft Excel experience.

Responsibilities

Conduct routine audits of clinic operations, processes, and documentation for compliance with organizational policies, procedures, and regulatory standards.
Monitor and promote adherence to hand hygiene protocols.
Review, document, and follow up on patient and staff incident reports, including investigation and resolution.
Complete workers’ compensation reporting and related follow-up activities.
Support quality improvement initiatives by identifying trends, gaps, and process enhancement opportunities.
Travel to clinical locations to perform on-site audits and promote consistent application of quality standards across sites.
Collaborate with clinical and administrative teams to develop and implement corrective actions based on audit findings.
Maintain accurate records of QA activities, audit results, and follow-up actions.
Provide staff education and feedback on compliance, quality standards, and best practices.
Protect sensitive information and maintain confidentiality while adhering to HIPAA standards and applicable regulatory and organizational policies.