Quality Assurance Coordinator

AIT Worldwide Logistics • Palatine, IL

5d

About The Position

The Quality Assurance Coordinator independently audits import, export, and domestic carrier-booking activity to verify that Customer Service and Operations teams follow approved hyperscaler security protocols before freight is tendered or released. The role supports and oversees quality documentation control and records management, conducts and coordinates audits and inspections, and helps investigate and resolve non-conformances and customer complaints through root cause analysis and corrective and preventive actions. It tracks quality data and KPIs, prepares reports, and recommends improvements to support quality targets.

The coordinator carries out quality assurance activities aligned with applicable global and local standards and certifications, supports customer and supplier quality interactions, and assists with internal and external audits. The position also coordinates quality-related training and monitors completion and compliance, contributes to quality projects and continuous improvement, performs other duties as assigned, and complies with company policies and standards.

Requirements

• Bachelor's degree in Quality Management, Business Administration, Supply Chain, or a related field.
• At least 2 years of experience in quality assurance, quality control, regulatory compliance, or a related operational quality role.
• At least 1 year of work experience in logistics and/or a quality environment.
• Experience with MS Word, MS Excel, and MS PowerPoint.
• CargoWise experience.
• Experience with Dot Compliance or another eQMS.
• SharePoint experience.
• Some logistics experience.

Responsibilities

• Support and oversee documentation control, ensuring accuracy and compliance; manage audit, testing, corrective action, SOP, and work-instruction records across quality assurance processes.
• Conduct and coordinate regular internal audits and inspections to evaluate quality systems and identify non-compliance.
• Support investigation, coordination, and resolution of non-conformances and customer complaints; perform root cause analysis and coordinate timely corrective and preventive actions.
• Track quality data and KPIs, identify trends, troubleshoot issues, prepare reports, and recommend improvements to help meet quality targets on time.
• Execute and maintain quality assurance activities aligned with applicable global and local standards and certifications, including ISO, CEIV, and GDP.
• Support customer and supplier quality interactions and assist with preparation for and participation in internal and external audits.
• Set up, confirm, and monitor training on quality assurance practices, standards, and procedures; track completion and compliance through training dashboards.
• Contribute to defined quality projects supporting organizational goals and continuous improvement.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Potential eligibility for a bonus based on business and/or individual performance metrics, depending on position.
• Medical insurance.
• Prescription coverage.
• Health Savings Account.
• Flexible Spending Accounts.
• Dental insurance.
• Vision insurance.
• Life insurance.
• AD&D coverage.
• Disability coverage.
• Supplemental health coverage.
• Employee Support.
• Paid Parental Leave.
• Pet Insurance.
• 401(k).
• Tuition Reimbursement.
• 10 to 20 days of vacation depending on tenure.
• 2 personal days.
• 1 floating holiday.
• 5 sick days.
• 5 volunteer hours.
• 6 company holidays annually, plus Veterans Day for Veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level