Quality Assurance Coordinator

Vivent Health • Appleton, WI

4d

About The Position

The Quality Assurance Coordinator will support the Quality Management program at Vivent Health by compiling and analyzing data from multiple record systems and population health tools. This role is essential for Vivent Health’s continuous quality improvement activities, monitoring performance against agency quality improvement workplan goals, identifying gaps in care, and determining staff training needs. Additionally, the Quality Assurance Coordinator will be expected to participate and contribute to the Vivent Health Quality Improvement Committee. The Quality Assurance Coordinator will be responsible for internal and external coordination to secure deliverables for grant funders including routine reporting and site visits. Reporting to the Director of Quality Management, the Coordinator will assist in overseeing organization-wide quality improvement efforts and identifying opportunities for internal quality enhancement, alignment, and optimization. The Quality Assurance Coordinator will provide comprehensive support for Vivent Health's quality initiatives and act as a liaison between the Health Services Optimization team, operational leadership, clinical providers, social services and prevention staff.

Requirements

• High school diploma or GED required
• Minimum of 4 years in health care and/or public health
• Knowledge of and sensitivity to the LGBTQIA+ and HIV/AIDS patient population, and/or an eagerness to learn about this community.
• A valid driver’s license is required.
• Strong analytical skills with experience using data analysis tools and software.
• Effective and practical organizational skills and the ability to work independently and efficiently.
• Ability to communicate clearly and concisely, work in a multidisciplinary team environment, and build relationships with clinicians.

Nice To Haves

• Bachelor’s degree in public health, Healthcare Administration, Public Administration, or related field preferred.
• Relevant experience may substitute for the preferred degree.
• HIV experience in a not-for-profit environment.
• Extensive knowledge of HIV disease and related issues, disease progression, and treatment options
• Demonstrated successful experience in clinical quality/population health role in a health care setting preferably in a community-based, non-profit service organization or health department.
• Demonstrated successful experience in working with clinical providers such as physicians, dentists, and mental health therapists especially in interdisciplinary teams.
• Demonstrated successful experience in working with social services providers such as case managers, food and nutrition, and HIV prevention staff especially in interdisciplinary teams.
• Experience working with Ryan White programs and HRSA Reporting
• Certified Tableau Data Analyst

Responsibilities

• Provide monitoring and support for the Vivent Health Annual Quality improvement workplan.
• Coordinate with internal and external data teams to compile and disseminate performance reports to department leaders and site-level clinical quality workgroups.
• Provide administrative support to the Vivent Health Quality Improvement Committee activities including recording and disseminating meeting minutes and drafting action plans for follow-up items.
• Provide comprehensive support to Vivent Health staff for the Press Ganey patient experience survey platform, including user management, user training, and report distribution.
• Provide support to consumer advisory activities for assigned Vivent Health location(s).
• Support Vivent Health’s compliance with funding source requirements related to service delivery documentation, ongoing audits, and other quality management activities.
• Participate with internal operations leadership to support and coordinate continuous monitoring and annual reporting activities for HRSA and Ryan White programs for assigned Vivent Health site location(s).
• Assist in the development and monitoring of HRSA Ryan White quality improvement projects as outlined by regional/state funder quality programs, including outcome reporting and PDSA cycles.
• Support Quality Improvement activities for of the National Committee of Quality Assurance’s Patient Centered Medical Home recognition.
• Ability to travel for training and/or to work with remote stakeholders.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Benefits

• Generous PTO, including 12 paid holidays
• 401(k) with 100% employer match up to 5%
• 12 weeks fully paid parental leave for benefits-eligible employees after one year
• Employer-subsidized medical, dental, vision, and gender-affirming care
• Tuition reimbursement and licensure assistance
• Benefits for full-time and eligible part-time roles
• Public Student Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED