Quality Assurance Coordinator
About The Position
The Quality Assurance Coordinator monitors the systematic operations of residential and vocational programs and serves as a liaison between the local and national offices. The role is accountable for ensuring policies and procedures are implemented appropriately and that programs comply with state rules, regulations, and agency policies. The position reports to the Director of Quality Assurance. The coordinator conducts audits and record reviews, inspects homes and program locations, communicates findings, maintains audit records, and recommends policy or procedure changes when needed. The role also includes staff training, completing training to become a Certified Investigator, conducting investigations, cooperating with government and internal or external audits, supporting staff development and program capacity, and promoting continuous quality improvement and risk management. The position is based at the Warminster Office in Warminster, Pennsylvania, and involves travel of up to 25%.
Requirements
- Bachelor’s degree from an accredited college or university; an associate degree or 60 credit hours from an accredited college or university plus four years of experience working with persons with intellectual disabilities may substitute.
- Two years of work experience directly with persons with intellectual disabilities.
- Two years of work experience using electronic health records and database management.
- Valid driver’s license in the state of residence and a satisfactory driving record.
- Commitment to and knowledge of community-based support for persons with disabilities.
- Working knowledge of management of an effective quality assurance program.
- Ability to present facts and recommendations effectively in oral and written form.
- Ability to exercise independent judgment to plan, prioritize, and organize a diverse workload.
- Knowledge and understanding of local regulatory agency operations.
- Ability to form collaborative working relationships with diverse populations and engage respectfully across cultures and backgrounds; demonstrated commitment to diversity, equity, and inclusion.
- Strong organization, time management, prioritization, self-direction, multitasking, and ability to work under deadlines and conflicting priorities.
- Ability to work effectively with people and facilitate their growth and development.
- Ability to use acquired knowledge of supervisory and administrative principles and methods.
- Ability to read, write, and speak English, communicate effectively with a diverse community, and perform arithmetic calculations.
- Ability to use telephone, voice mail, copier, facsimile machine, calculator, computer, and other office equipment.
- Proficiency in Microsoft Office and software applications, and ability to learn new and emerging technologies.
- Ability to operate vehicles in accordance with applicable state laws, insurance provider requirements, and company policies and procedures.
Responsibilities
- Schedule and conduct quality assurance audits of individual financial records and personnel files, including training, medication administration, and medical records.
- Conduct comprehensive record reviews and physical site inspections of homes and program locations.
- Submit quarterly report cards to the Quality Assurance Director and Regional/State Director.
- Conduct a 30-day initial audit of all new homes and programs.
- Audit individuals’ in-house accounts to verify required documentation, staff monitoring, and accurate balances.
- Communicate audit findings to the State Director, Regional Director, and Quality Assurance Director.
- Recommend necessary changes to current policies and procedures.
- Conduct staff training as needed.
- Complete required training to become a Certified Investigator and conduct investigations as required.
- Maintain a master file of audit findings.
- Cooperate with Department of Human Services staff during investigations or inspections and with internal or external audits or investigations.
- Support staff development and ensure the full capacity of programmatic resources.
- Promote and demonstrate ethical and professional conduct.
- Promote continuous quality improvement projects and ongoing performance measures.
- Promote and address Delta’s Risk Management Program for the health and safety of individuals and employees.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
