Quality Assurance Coordinator

FRANKLIN SPORTS•Stoughton, MA

2d•Hybrid

About The Position

The Quality Assurance Coordinator is a support position within Franklin Sports’ QA/QC department. The role reviews test reports, supports apparel and footwear testing, processes test invoices, and performs other duties as assigned. The position is based at the company’s headquarters in Stoughton, Massachusetts, with a hybrid work option, and reports to the VP, Quality Assurance & Sustainability. The coordinator interacts with internal and external parties, follows up under management direction, presents information to a manager for decision-making, and independently manages assigned daily tasks and projects. This position does not supervise employees.

Requirements

Associate or bachelor’s degree required.
0–3 years of experience in a QA/QC role within the consumer products industry.
Detail-oriented, with strong organizational and problem-solving skills.
Ability to coordinate multiple tasks and set priorities in a fast-paced environment.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Good written and verbal communication skills.
Ability to work effectively with diverse personalities and demonstrate strong cultural awareness.
Ability to work well under pressure and collaborate cross-functionally with all levels of the organization, external vendors, and clients.

Nice To Haves

Degree focus in Quality Assurance or a related field.
Experience in consumer product testing laboratories for toys and/or the sports industry.
Knowledge of consumer product safety regulations, standards, and testing principles, such as ASTM, AATCC, CPSIA, FTC, and EN.

Responsibilities

Assist with the daily review of test reports and General Conformity Certificates (GCCs).
Support QA review of Inflated and Paddle artwork and checklists.
Assist with apparel and footwear testing and protocol support.
Respond to general vendor questions or direct them to appropriate personnel.
Assist with inquiries from Customer Service and other departments.
Assist with Stuffing label and WERCS registration.
Process test invoices and keep the QA test log up to date.
Update and maintain the warning glossary in the shared QA folder.
Organize QA meeting summaries and minutes and save them to a shared platform.
Follow up with internal and external parties based on management direction.
Present information for decision-making to a manager and independently follow up on pending items and manage assigned daily tasks and projects.
Perform other duties as assigned.

Benefits

Employee discounts.
401(k) with immediate participation and a 1% match, a 3% safe harbor match, and potential profit-sharing retirement contribution of 1% after a full calendar year of employment.
20 days of PTO and 13 paid holidays after a 30-day waiting period (prorated).
Health, dental, and vision insurance.
Company-paid AD&D and life insurance (two times base salary).
Voluntary life and AD&D insurance.
Voluntary accident insurance, critical illness insurance, or hospital indemnity.
Company-paid short- and long-term disability plans.
Flexible Spending Account with a $680 carryover option and Dependent Care Account plans.
Employee Life Assistance Plan and identity theft protection support.
Tuition reimbursement after a waiting period.