Quality Assurance Clerk
About The Position
The Quality Assurance Clerk provides administrative support for the Central Star Outpatient Program in Fresno, California, serving clients ages 11–17 through outpatient community-based services. The role involves entering client information, reviewing documents for accuracy, scanning and auditing client records in the electronic medical records system, and maintaining tracking data. The clerk also schedules psychiatrist appointments, supports front-desk operations, handles telephone calls and mail, and helps maintain office supplies and equipment. The position may provide coverage for other Community Services staff and programs as needed. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Starting compensation is $19.65–$20.00 per hour.
Requirements
- High school diploma or equivalent (e.g., GED or HiSET).
Nice To Haves
- One year of general office experience preferred.
- One year in an inpatient or outpatient medical setting with clerical experience opening and closing medical records and/or front-office receptionist experience preferred.
Responsibilities
- Enter client information and review documents for accuracy.
- Scan records into the electronic medical records system and maintain data in tracking systems.
- Schedule appointments for psychiatrists.
- Assist with front-desk operations, including greeting visitors, answering phones, and processing mail.
- Order office supplies and maintain office equipment.
- Audit scanned client records for errors or missing documents and ensure corrections are completed.
- Direct telephone calls, take messages, and provide telephone support.
- Provide coverage for other Community Services staff and programs as needed.
Benefits
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits.
- Vacation and holiday pay.
- On-the-job training and access to paid CEU opportunities.
- Career development programs.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals, where applicable.
- Employee recognition and rewards.
- Mileage reimbursement at $0.85 per mile.
- Monthly cell phone/internet stipend.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
