Quality Assurance Clerk - Overnight
About The Position
The Quality Assurance Clerk performs business and operational tasks related to client intake, treatment, discharge, record management, billing, and quality improvement at the Coastal Star Crisis Stabilization Unit in Irvine. The role gathers, processes, and tracks new client information; verifies Medi-Cal eligibility as required; and opens client records in EMR and IBHIS as assigned. It ensures records comply with agency policy and DMH requirements, maintains chart order, and enters information into County data collection sites. The position also gathers and analyzes agency data and supports quality control, quality assurance, and quality improvement efforts. Additional duties include facility billing tasks such as vendor billing and petty cash oversight. The work is time-sensitive and requires frequent progress reporting, careful attention to accuracy, and regular interaction with staff, physicians, and outside agencies. The position is based at the Irvine Coastal Star Crisis Stabilization Unit, a 24/7 crisis stabilization facility serving adults and adolescents. The unit provides immediate crisis intervention and stabilization, aims to prevent psychiatric hospitalization, and may serve clients for stays of up to 23 hours.
Requirements
- High school diploma or equivalent.
- One year of unit clerk or clerical experience in an inpatient or outpatient setting.
- Billing experience.
- Valid California Driver’s License with an eligible driving record under company policy.
- Current CPR certification or ability to obtain it within 30 days of employment.
- First Aid certification.
Nice To Haves
- Quality assurance experience in social services, or related experience dealing with QA/TQM concepts and procedures.
Responsibilities
- Gather, process, and track new client information for intake, treatment, and discharge.
- Facilitate verification of Medi-Cal eligibility as required.
- Open new client records in EMR and IBHIS as assigned.
- Ensure records comply with agency policy and DMH requirements.
- Maintain chart order and enter data into County data collection sites.
- Gather and analyze agency data and assist with quality control, quality assurance, and quality improvement efforts.
- Manage or oversee facility billing tasks as needed, including vendor billing and facility petty cash.
- Report progress frequently and maintain accuracy in time-sensitive activities.
- Interact regularly with staff members, physicians, and outside agencies.
Benefits
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits.
- Vacation and holiday pay.
- On-the-job training with access to paid CEU opportunities.
- Career development programs.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals where applicable.
- Employee recognition and rewards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
