Quality Assurance Clerk - PM
About The Position
The Quality Assurance Clerk performs business and operational tasks related to client intake, treatment, discharge, facility billing, and quality assurance. The role gathers, processes, and tracks client information; verifies Medi-Cal eligibility as required; and opens client records in the EMR and IBHIS as assigned. It ensures records comply with agency policy and Department of Mental Health requirements, maintains chart order, and enters data into County data collection sites. The clerk also gathers and analyzes agency data and supports quality control, quality assurance, and quality improvement work. Facility billing duties may include vendor billing and petty cash. Work is time-sensitive and requires accurate oversight, frequent progress reporting, and regular interaction with staff, physicians, and outside agencies. The position is based at the Coastal Star Crisis Stabilization Unit in Irvine, California, and is scheduled for an eight-hour PM shift. The CSU provides around-the-clock crisis stabilization for adults and adolescents, with stays of up to 23 hours, and offers referrals and transportation as needed.
Requirements
- High school diploma or equivalent.
- One year of unit clerk or clerical experience in an inpatient or outpatient setting.
- Valid California Driver’s License and an eligible driving record under company policy.
- Current CPR certification or ability to obtain it within 30 days of employment.
- First Aid certification.
Nice To Haves
- Quality assurance experience in social services, or related experience with QA/TQM concepts and procedures.
- Billing experience.
Responsibilities
- Gather, process, and track new client information for intake, treatment, and discharge.
- Facilitate verification of Medi-Cal eligibility as required.
- Open new client records in the EMR and IBHIS as assigned.
- Ensure client records comply with agency policy and DMH requirements.
- Maintain chart order and enter data into County data collection sites.
- Gather and analyze agency data and assist with quality control, quality assurance, and quality improvement efforts.
- Manage or oversee facility billing tasks as needed, including vendor billing and facility petty cash.
- Provide frequent progress reports and ensure accuracy in time-sensitive work.
- Interact regularly with staff members, physicians, and outside agencies.
Benefits
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits.
- Vacation and holiday pay.
- On-the-job training and access to paid CEU opportunities.
- Career development programs.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals, where applicable.
- Employee recognition and rewards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
