Quality Assurance Clerk - AM
About The Position
The Quality Assurance Clerk performs business and operational tasks related to client intake, treatment, discharge, records, billing, and quality improvement at the Coastal Star Crisis Stabilization Unit in Irvine, California. The role gathers, processes, and tracks new client information; facilitates Medi-Cal eligibility verification; and opens new client records in EMR and IBHIS as assigned. It ensures client records comply with agency policy and DMH requirements, with careful attention to accuracy and timely progress reporting. The position regularly interacts with staff, physicians, and outside agencies and manages facility billing needs, including vendor billing and petty cash, as needed. It also gathers and analyzes agency data, supports quality control, quality assurance, and quality improvement efforts, maintains chart order, enters data into County data collection sites, and completes other quality improvement tasks as assigned. The position is based at a 24/7 Crisis Stabilization Unit serving adults and adolescents experiencing mental health crises. The CSU provides immediate crisis intervention and stabilization, aims to prevent psychiatric hospitalization, and may keep patients for up to 23 hours. Referrals and transportation are provided as needed.
Requirements
- High school diploma or equivalent.
- One year of unit clerk or clerical experience in an inpatient or outpatient setting.
- Billing experience.
- Valid California Driver’s License with an eligible driving record per company policy.
- Current CPR certification or ability to obtain it within 30 days of employment.
- First Aid certification.
Nice To Haves
- Quality assurance experience in the social services field, or related experience dealing with QA/TQM concepts and procedures.
Responsibilities
- Gather, process, and track client information for intake, treatment, and discharge.
- Facilitate Medi-Cal eligibility verification as required.
- Open new client records in EMR and IBHIS as assigned.
- Ensure records comply with agency policy and DMH requirements and maintain chart order.
- Provide frequent progress reporting and thorough oversight for accuracy on time-sensitive activities.
- Interact regularly with staff members, physicians, and outside agencies.
- Manage or oversee facility billing aspects as needed, including vendor billing and facility petty cash.
- Gather and analyze agency data and assist with quality control, quality assurance, and quality improvement efforts.
- Enter data into County data collection sites and complete other quality improvement tasks as assigned.
Benefits
- Ample vacation and holiday pay.
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits.
- On-the-job training with access to paid CEU opportunities.
- Career development programs.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals, where applicable.
- Employee recognition and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
