Quality Assurance Clerk - AM

Stars Behavioral Health Group • Irvine, CA

5d • Onsite

About The Position

The Quality Assurance Clerk performs business and operational tasks for the Irvine Coastal Star Crisis Stabilization Unit. The role gathers, processes, and tracks new client information for intake, treatment, and discharge; facilitates Medi-Cal eligibility verification; and opens client records in EMR and IBHIS as assigned. The clerk ensures records comply with agency policy and DMH requirements. Work can be time-sensitive and requires frequent progress reporting and careful attention to accuracy, with regular interaction with staff, physicians, and outside agencies.

The position manages or oversees facility billing tasks as needed, including vendor billing and facility petty cash. It also gathers and analyzes agency data and supports quality control, quality assurance, and quality improvement efforts. Additional duties include maintaining chart order, entering data into County data collection sites, and performing other quality improvement tasks as assigned.

The Crisis Stabilization Unit provides crisis intervention and stabilization services in a 24/7 facility for adults and adolescents. Patients may stay for up to 23 hours. The program aims to help clients stabilize, prevent psychiatric hospitalization, and connect them with referrals and transportation as needed.

Requirements

• High school diploma or equivalent.
• One year of unit clerk or clerical experience in an inpatient or outpatient setting.
• Valid California Driver’s License with an eligible driving record under company policy.
• Current CPR certification or ability to obtain it within 30 days of employment.
• First Aid certification.

Nice To Haves

• Quality assurance experience in social services, or related experience with QA/TQM concepts and procedures.
• Billing experience.

Responsibilities

• Gather, process, and track new client information for intake, treatment, and discharge.
• Facilitate verification of Medi-Cal eligibility as required.
• Open new client records in EMR and IBHIS as assigned.
• Ensure client records comply with agency policy and DMH requirements.
• Report progress frequently and maintain accuracy on time-sensitive tasks.
• Interact regularly with staff members, physicians, and outside agencies.
• Manage or oversee facility billing tasks as needed, including vendor billing and facility petty cash.
• Gather and analyze agency data and assist with quality control, quality assurance, and quality improvement efforts.
• Maintain chart order.
• Enter data into County data collection sites and complete other quality improvement tasks as assigned.

Benefits

• Employer-paid medical, dental, and vision coverage.
• Voluntary benefits.
• Vacation and holiday pay.
• On-the-job training and access to paid CEU opportunities.
• Career development programs.
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals, where applicable.
• Employee recognition and rewards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED