Quality Assurance Clerk - Overnight

Stars Behavioral Health Group • Irvine, CA

5d • Onsite

About The Position

The Quality Assurance Clerk performs business and operational tasks for the Irvine Coastal Star Crisis Stabilization Unit. The role gathers, processes, and tracks client information for intake, treatment, and discharge; facilitates Medi-Cal eligibility verification; and opens client records in the EMR and IBHIS as assigned. The clerk ensures records comply with agency policy and DMH requirements, maintains chart order, enters data into County data collection sites, and supports quality control, quality assurance, and quality improvement efforts by gathering and analyzing agency data. The role also supports facility billing needs, including vendor billing and petty cash. Work can be time-sensitive and requires frequent progress reporting and careful attention to accuracy, with regular interaction with staff, physicians, and outside agencies.

The position is based at a 24/7 Crisis Stabilization Unit that provides immediate crisis intervention and stabilization for adults and adolescents. Patients may stay for up to 23 hours; the program aims to help clients stabilize, prevent psychiatric hospitalization, and connect them with referrals and transportation as needed.

Requirements

• High school diploma or equivalent.
• One year of unit clerk or clerical experience in an inpatient or outpatient setting.
• Valid California Driver’s License with an eligible driving record per company policy.
• Current CPR certification or ability to obtain it within 30 days of employment.
• First Aid certification.

Nice To Haves

• Quality assurance experience in social services, or related experience with QA/TQM concepts and procedures.
• Billing experience.

Responsibilities

• Gather, process, and track new client information for intake, treatment, and discharge.
• Facilitate Medi-Cal eligibility verification as required.
• Open new client records in the EMR and IBHIS as assigned.
• Ensure records comply with agency policy and DMH requirements.
• Provide frequent progress updates on time-sensitive work and maintain accuracy.
• Manage or oversee facility billing aspects as needed, including vendor billing and facility petty cash.
• Gather and analyze agency data and assist with quality control, quality assurance, and quality improvement efforts.
• Maintain chart order.
• Enter data into County data collection sites.
• Complete other quality improvement tasks as assigned.
• Interact regularly with staff members, physicians, and outside agencies.

Benefits

• Competitive compensation.
• Vacation and holiday pay.
• Employer-paid medical, dental, and vision coverage.
• Additional voluntary benefits.
• On-the-job training.
• Access to paid CEU opportunities.
• Career development programs.
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals where applicable.
• Employee recognition and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED