Quality Assurance Clerk - PT Overnight
About The Position
The Quality Assurance Clerk performs business and operations tasks for the Coastal Star Crisis Stabilization Unit in Irvine. The position gathers, processes, and tracks client information for intake, treatment, and discharge; verifies Medi-Cal eligibility as required; and opens client records in EMR and IBHIS as assigned. It ensures records comply with agency policy and Department of Mental Health requirements, maintains chart order, enters data into County data collection sites, and assists with quality control, quality assurance, and quality improvement activities. The work is time-sensitive and requires accurate oversight, frequent progress reporting, and regular interaction with staff, physicians, and outside agencies. The clerk also manages facility billing matters as needed, including vendor billing and petty cash. The role is based at the Coastal Star Crisis Stabilization Unit, a 24/7 crisis stabilization facility serving adults and adolescents. The facility provides immediate crisis intervention and stabilization, with stays of up to 23 hours.
Requirements
- High school diploma or equivalent.
- One year of unit clerk or clerical experience in an inpatient or outpatient setting.
- Billing experience.
- Valid California driver’s license with an eligible driving record under company policy.
- Current CPR certification or ability to obtain it within 30 days of employment.
- First Aid certification.
Nice To Haves
- Quality assurance experience in the social services field, or related experience with QA/TQM concepts and procedures.
Responsibilities
- Gather, process, and track new client information for intake, treatment, and discharge.
- Facilitate verification of Medi-Cal eligibility as required.
- Open new client records in EMR and IBHIS as assigned.
- Ensure client records comply with agency policy and DMH requirements.
- Maintain chart order and enter data into County data collection sites.
- Gather and analyze agency data and assist with quality control, quality assurance, and quality improvement efforts.
- Provide frequent progress reports and ensure accuracy in time-sensitive tasks.
- Interact regularly with staff members, physicians, and outside agencies.
- Manage facility billing aspects as needed, including vendor billing and facility petty cash.
- Perform other quality improvement tasks as assigned.
Benefits
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits.
- Vacation and holiday pay.
- On-the-job training and access to paid CEU opportunities.
- Career development programs.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals where applicable.
- Employee recognition and rewards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
