Quality Assurance Case Aide

Asociacion Puertorriquenos En Marcha Inc•Philadelphia, PA

55d•Onsite

About The Position

The Quality Assurance Case Aide is a practical and administrative support staff to the Community Umbrella Agency (CUA) program from within the Quality Assurance Department. The Quality Assurance Department is an integral part of the Total Quality Management System (TQM) of APM CUA. The QA Case Aide is responsible for supporting the efforts of the Compliance Specialist and other parts of the TQM Process.

Requirements

A High School Diploma/GED is required.
Novice Excel skills minimum is required.
Must be proficient in all Microsoft Office applications, including Word, Excel, and Power point.
Experience working with databases and web-based applications.
Typing speed of 40 wpm minimum is required.
Excellent communication and writing skills.
Good customer service skills and a team player.
Sound judgment, data/analytical, and problem-solving skills are essential.
If hired, you will be required to submit clearances (FBI fingerprints, Child Abuse History Clearance, and Criminal History Clearance) along with other documentation.

Nice To Haves

Bachelor’s Degree is highly preferred.
Prior experience in working in Quality Assurance and/or Child Welfare is preferred.
Prior experience in finance and/or medical coding is a plus.
Numpad proficiency is a plus.

Responsibilities

Interprets and implements quality assurance standards and procedures in accordance with the Pennsylvania Child Protective Services Law, State regulations, DHS guidelines, and internal policies.
Responsible for having knowledge of Child Protective Services Law, State regulations, DHS guidelines, and contractual requirements and informing the Director of any new and/or revised regulations.
Track and maintain data that is important and critical to the functioning of the Community Umbrella Agency.
Reconcile data between program tracking applications and user entered data to ensure consistency.
May perform other duties as assigned.

Benefits

Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance
Vision and Dental Plans through SunLife
Basic Life Insurance (100% Employer Funded)
403B Retirement Plan with Company Contribution
Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
Employee Assistance Program including free counseling, trainings, webinars, and other resources
Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
Short-term and Long-term Disabilities
Employee Referral Program
20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
12 Days of Paid Holidays