Quality Assurance Analyst I (Hybrid)

American Medical Association•Chicago, IL

8d•Hybrid

About The Position

The Quality Assurance Analyst I helps ensure the Ed Hub platform delivers a high-quality, accessible, and reliable user experience. The role combines quality assurance, digital accessibility, and first-level technical support, working with product, technology, content, and support stakeholders to test features and releases, identify and document defects, evaluate accessibility, troubleshoot technical issues, and assist platform users. The analyst shares user feedback and recurring technical issues to support ongoing platform improvements. This is a hybrid position based at the AMA’s Chicago, Illinois office, with three days per week in the office. The position is exempt and offers a salary range of $61,800–$82,025. Employees are also eligible to participate in an incentive plan. Pay within the range depends on factors including business considerations, geographic location, and candidate qualifications. The AMA describes itself as a nonprofit professional association and an equal opportunity employer committed to workforce diversity.

Requirements

Bachelor’s degree required.
Prior experience in software quality assurance, testing, technical support, digital accessibility, or a related field is preferred.
Familiarity with defect-tracking and test-management tools.
Ability to identify defects, inconsistencies, accessibility barriers, and potential user-experience issues.

Responsibilities

Develop, execute, and maintain manual and automated test plans, test cases, and scenarios based on established requirements for Ed Hub features, enhancements, integrations, and releases.
Perform functional, regression, integration, usability, and cross-browser testing.
Identify, document, and track defects through resolution.
Collaborate with product managers, developers, designers, and other stakeholders to clarify requirements and identify potential quality risks early in development.
Help establish and maintain QA standards, processes, accessibility-testing procedures, documentation, test procedures, and best practices.
Participate in release-readiness activities and provide quality-assurance recommendations.
Test Ed Hub features, content, and user experiences for accessibility using automated and manual methods.
Test digital products against applicable accessibility standards, including WCAG.
Identify, document, and communicate accessibility issues and recommend remediation.
Collaborate with developers, designers, product managers, and content teams to incorporate accessibility requirements throughout product development.
Assist with accessibility fixes and support ongoing accessibility-compliance monitoring.
Provide first-level technical support and troubleshooting to Ed Hub users and internal stakeholders.
Investigate and resolve reported issues involving platform functionality, user access, content, integrations, and other technical concerns.
Document technical issues and escalate defects or complex problems to appropriate teams.
Track support requests using established support systems and processes.
Identify and share recurring support issues and trends to inform platform, documentation, and user-experience improvements.
Create and maintain knowledge-base articles, troubleshooting documentation, and other support resources.
Collaborate with product and technology teams to incorporate customer-reported issues into ongoing quality and product-improvement efforts.
Perform other responsibilities as assigned.