Quality Assurance Analyst I (Hybrid)
About The Position
The Quality Assurance Analyst I helps ensure that the Ed Hub platform provides users with a high-quality, accessible, and reliable experience. The role combines quality assurance, digital accessibility, and first-level technical support, working with product, technology, content, and support stakeholders to test features and releases, identify and document defects, assess accessibility, troubleshoot technical issues, and support platform users. The role also shares user feedback and recurring technical issues to inform ongoing platform improvements. This is a hybrid position based in the AMA’s Chicago office, requiring three days per week in the office. It is an exempt position with a stated salary range of $61,800–$82,025. Employees are also eligible to participate in an incentive plan.
Requirements
- Bachelor’s degree required.
- Prior experience in software quality assurance, testing, technical support, digital accessibility, or a related field is preferred.
- Familiarity with defect tracking and test management tools.
- Ability to identify defects, inconsistencies, accessibility barriers, and potential user experience issues.
Nice To Haves
- Prior experience in software quality assurance, testing, technical support, digital accessibility, or a related field.
Responsibilities
- Develop, execute, and maintain manual and automated test plans, test cases, and scenarios for Ed Hub features, enhancements, integrations, and releases, based on established requirements.
- Perform functional, regression, integration, usability, and cross-browser testing.
- Identify, document, and track defects through resolution.
- Collaborate with product managers, developers, designers, and other stakeholders to clarify requirements and identify quality risks early in development.
- Help establish and maintain QA standards, processes, accessibility testing procedures, documentation, test procedures, and best practices.
- Participate in release readiness activities and provide quality assurance recommendations.
- Conduct accessibility testing of Ed Hub features, content, and user experiences using automated and manual methods.
- Test digital products against applicable accessibility standards, including WCAG.
- Identify, document, and communicate accessibility issues and provide remediation recommendations.
- Collaborate with developers, designers, product managers, and content teams to incorporate accessibility requirements throughout the product development lifecycle.
- Assist with accessibility fixes and support ongoing monitoring of accessibility compliance.
- Provide first-level technical support and troubleshooting assistance to Ed Hub users and internal stakeholders.
- Investigate and resolve reported issues involving platform functionality, user access, content, integrations, and other technical concerns.
- Document technical issues and escalate defects or complex problems to the appropriate teams.
- Track support requests through established support systems and processes.
- Identify and share recurring support issues and trends to support platform, documentation, and user experience improvements.
- Create and maintain knowledge base articles, troubleshooting documentation, and other support resources.
- Collaborate with product and technology teams to help incorporate customer-reported issues into ongoing quality and product improvement efforts.
- Perform other responsibilities as assigned.
Benefits
- Employees are eligible to participate in an incentive plan.
- The posting refers candidates to information about the AMA’s benefits offerings but does not list specific benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
