QSR Assistant Manager

Circle K Stores•Lakeland, FL

About The Position

The Restaurant Assistant Manager assists the Restaurant Manager with daily restaurant operations and supervises the team in the manager’s absence. The role leads and coaches Restaurant Team Members and works with the management team to maintain Company and Brand operating standards and ensure guest satisfaction. The position requires full-time availability during all hours of operation, plus at least one hour before opening and after closing. Work may include days, evenings, overnights, and weekends. The role involves restaurant cleaning and housekeeping, food preparation and safety oversight, team supervision, cash and inventory controls, administrative paperwork, and working in a range of hot, cold, and noisy restaurant conditions. This description outlines the general nature of the position and is not a comprehensive list of duties. Other duties may be assigned, and responsibilities may change. Employment is not contractual and may be terminated by either the employee or Company at any time, with or without notice.

Requirements

Full-time availability during all hours of operation, including at least one hour before opening and after closing.
Valid state driver’s license.
Excellent communication skills.
Ability to motivate, coach, and lead team members.
Acts with integrity and keeps commitments.
Positive attitude.
Focus on achieving results while maintaining an enjoyable work environment.
Ability to gain control during stressful situations.
Sense of urgency.
Ability to work effectively with others or independently.
Ability to frequently bend, twist at the waist, kneel, squat, stand, and walk.
Ability to occasionally climb and descend ladders.
Ability to tolerate extreme cold and hot temperatures and work around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises.
Ability to reach, grasp, and manipulate objects with hands throughout the shift, including reaching overhead.
Ability to push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lbs. occasionally, including lifting from ground to overhead.

Responsibilities

Provide excellent, fast, and friendly guest service; coach and correct team members.
Conduct second interviews for team members and shift leads.
Maintain a clean restaurant through cleaning and general housekeeping.
Assign shift duties to team members and follow up to ensure completion.
Direct the team and ensure food is prepared and served in accordance with Brand, Company, and health department regulations.
Coach team members on food preparation and production management guidelines.
Share relevant information with team members and assist with new product training.
Place campaign materials upon request.
Ensure product quality, food safety, and operational standards are met.
Monitor and ensure the accuracy of cash, sales, and inventory control records throughout the shift.
Complete required end-of-shift and end-of-day paperwork and counts, and communicate discrepancies to the immediate supervisor.
In the Restaurant Manager’s absence, complete daily, weekly, and end-of-period paperwork, inventory and cash counts, truck orders, and other required administrative duties.
Maintain a safe environment for team members and guests by following government laws and safety codes.
Complete incident reports in accordance with the 5-minute rule policy.
Partner with the Restaurant Manager and take ownership of financial and operational metrics to support restaurant profitability.
Demonstrate the Company values: One Team, Do the Right Thing, Takes Ownership, and Play to Win.