QSR Manager

TravelCenters of America•Santa Rosa, NM

About The Position

The QSR Manager leads the operations and marketing functions of a quick service restaurant at a TravelCenters of America location. The role is responsible for staffing, training and developing team members, general supervision, and improving restaurant profitability. The manager works to provide fast, friendly customer service, quality food, a clean environment, and a positive atmosphere for guests. The manager recruits, hires, trains, and retains team members; coaches and manages performance; and fosters a respectful workplace where staff can share feedback and be recognized. The role also oversees financial and administrative processes, including payroll, accounting, inventory, and personnel documentation, while ensuring accurate and timely reporting and compliance with applicable laws. The manager follows safety and operational standards, maintains vendor relationships according to company guidelines, monitors competitive practices, and may perform hourly associate duties as needed.

Requirements

High school diploma or GED.
At least 3 years of supervisory experience in the fast-food industry is preferred.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
Excellent verbal and written communication skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Proficiency in Microsoft Office and an operational understanding of POS software.
Valid driver's license.
Ability to meet the physical demands of the role, with or without reasonable accommodation, including occasional lifting of up to 50 pounds or moving heavy objects.

Nice To Haves

Associate’s or bachelor’s degree.
Three or more years of supervisory experience in the fast-food industry.
Servant-leadership approach and the ability to lead, motivate, train, and develop team members.

Responsibilities

Lead restaurant operations and marketing functions.
Inspire the team to meet and exceed company performance standards and improve restaurant performance.
Promote fast, courteous, efficient, positive customer service.
Ensure guests receive quality food and a clean restaurant environment.
Recruit, hire, train, develop, and retain high-quality team members in accordance with company guidelines.
Coach team members and manage performance according to company policy; foster a trusting environment that welcomes feedback and recognizes achievements.
Improve profitability and achieve financial objectives through management of people, products, service, and facility processes, with attention to revenue and profit.
Oversee payroll, accounting, inventory, and personnel documentation for accurate, timely reporting and legal compliance.
Follow safety and operational standards and company guidelines for vendor relationships.
Monitor competitive practices and provide leadership with insights and recommendations.
Perform duties of hourly associate positions when necessary.