Assistant Manager - QSR

TravelCenters of America•Hampshire, IL

11d

About The Position

The Assistant Manager assists the General Manager with restaurant operations and marketing at a TravelCenters of America location. The role supports staffing, training and development, staff supervision, and profitability, while helping ensure customers receive quality food and courteous, efficient service in a clean restaurant environment. The Assistant Manager leads and develops team members, supports financial objectives, and maintains safety and operating standards. The position may also perform the duties of any hourly associate as necessary.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Proficiency in Microsoft Office.
Operational understanding of POS software.

Nice To Haves

Supervisory experience in the fast-food industry is preferred.

Responsibilities

Lead and inspire the team to meet or exceed company performance standards and improve restaurant performance.
Create a trusting atmosphere that welcomes feedback from team members and guests; coach and manage staff performance according to company policy.
Serve customers courteously, quickly, and efficiently with a positive and enthusiastic attitude.
Provide quality food and maintain a clean restaurant environment.
Recruit, hire, train, and retain team members according to company guidelines, fostering a culture of respect and recognition.
Help achieve financial objectives through effective management of people, product, service, and facility processes, with a focus on revenue and profit.
Follow safety standards and operating procedures, including company guidelines for vendor relationships.
Perform duties of hourly associates as necessary.