QSR Assistant Manager

Circle K•Lakeland, FL

About The Position

The Restaurant Assistant Manager assists the Restaurant Manager with daily restaurant operations and supervises the team in the Restaurant Manager’s absence. The role leads and coaches Restaurant Team Members and works with the management team to maintain Company and Brand operating standards and ensure guest satisfaction. The Assistant Manager supports guest service, staffing and training, food preparation and safety, cleanliness, shift assignments, campaign materials, cash and inventory controls, and required paperwork. When the Restaurant Manager is absent, the Assistant Manager also handles administrative duties such as counts, truck orders, and daily, weekly, and end-of-period paperwork. The role partners with the Restaurant Manager to meet financial and operational goals and maintain a safe environment for team members and guests. The position requires full-time availability during all hours of operation, including at least one hour before opening and after closing. The work involves frequent standing and walking, handling objects throughout the shift, exposure to hot and cold temperatures and kitchen equipment, and lifting up to 50+ pounds occasionally.

Requirements

Full-time availability during all hours of operation, including at least one hour pre-opening and post-closing.
Valid state Driver’s License.
Excellent communication skills.
Ability to motivate, coach, and lead team members.
Integrity and ability to keep commitments.
Positive attitude.
Focus on achieving results while having fun.
Ability to gain control during stressful situations.
Sense of urgency.
Ability to work well with others or independently.
Ability to frequently bend, twist at the waist, kneel, squat, stand, and walk.
Ability to occasionally climb and descend ladders.
Ability to tolerate extreme cold and hot temperatures and work around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises.
Ability to reach, grasp, and manipulate objects with hands throughout the shift, including reaching overhead.
Ability to push, pull, lift, and carry up to 10 pounds frequently and 50+ pounds occasionally, including lifting from ground to overhead.

Responsibilities

Provide fast, friendly guest service and coach or correct team members as needed.
Conduct second interviews for team members and shift leads.
Maintain a clean restaurant through housekeeping duties; assign shift duties and follow up on their completion.
Direct the team to prepare and serve food according to Brand, Company, and health department regulations.
Coach team members on food preparation and production management guidelines.
Share relevant information with team members and assist with new product training.
Place campaign materials upon request.
Ensure product quality, food safety, and operational standards are met.
Monitor the accuracy of cash, sales, and inventory records throughout the shift; complete required shift and end-of-day paperwork and counts, and report discrepancies to the immediate supervisor.
In the Restaurant Manager’s absence, complete daily, weekly, and end-of-period paperwork, inventory and cash counts, truck orders, and other required administrative duties.
Maintain a safe environment for team members and guests by following government laws and safety codes.
Complete incident reports in accordance with the 5-minute rule policy.
Partner with the Restaurant Manager and take ownership of financial and operational metrics to support restaurant profitability.
Demonstrate Company values: One Team, Do the Right Thing, Takes Ownership, and Play to Win.