QMHP Dual Outpatient

Metrocare Services•Grand Prairie, TX

About The Position

Metrocare Services is committed to quality, gender-responsive, trauma-informed care for individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. The QMHP-Dual provides psychosocial, rehabilitative, and skills services to adults with serious mental illness and to children and adolescents with serious emotional disturbance. Services may include assessment, treatment planning, referral, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The role aims to maximize individuals’ functioning, reduce hospitalization, and support successful reintegration into the community. The position coordinates services with an interdisciplinary treatment team and supports individuals through assessment, recovery planning, rehabilitation sessions, crisis response, and follow-up after missed appointments, emergency service use, or hospital discharge. Metrocare clinics generally operate Monday through Friday, 8:00 a.m. to 5:00 p.m. The Hillside Adult Clinic operates Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m. The position requires flexibility to work hours as needed.

Requirements

Bachelor’s degree in human services and 1 to 3 years of experience in MH/MR or a related field, or a master’s degree and 0 to 2 years of experience in human services.
Basic math skills.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required if operating a personal vehicle on Center property or for Center business; must be insurable by the Center’s liability carrier when driving a Center vehicle or personal vehicle on Center business, and must have an acceptable driving record.
Ability to use computers, printers, and relevant software, including Word, Excel, Outlook, and PowerPoint, and to use the Internet for resources.
Ability to organize workflow, develop efficient clinic procedures, and manage a large caseload of individuals with varying needs.
Ability to problem-solve, exercise good judgment, make sound decisions, use tact and diplomacy, and work as a team member.
Ability to maintain work in 95% compliance with standards at all times.
Effective written and verbal communication skills and ability to organize and prioritize tasks.
Ability to work independently with minimal supervision and work flexible hours.
Ability to use an automated clinical record-keeping system successfully.
Ability to apply common-sense understanding to simple one- or two-step instructions and handle standardized situations with occasional or no variables.
Ability to conduct responsibilities in accordance with ethical standards, state contracts, applicable professional standards, and state and federal laws.
Adult Competencies and C&A Competencies as outlined by HHSC for TRR requirements.

Responsibilities

Coordinate services, referrals, linkages, and advocacy for individuals with varying needs in collaboration with an interdisciplinary treatment team.
Complete psychosocial assessments for new admissions.
Develop recovery plans and measurable goals and objectives based on assessment findings and in agreement with the individual.
Assist individuals in obtaining and modifying goals as needed.
Document efforts to involve individuals, service providers, and caregivers in the service-planning process unless the individual objects.
Review recovery plans every three months for children and adults, or as clinically indicated.
Implement recovery plans for assigned individuals in accordance with authorized services and established objective measures.
Engage assigned individuals and document services and progress.
Participate in interdisciplinary team staffing, present assessment findings, encourage individuals to attend, report progress, and share information relevant to treatment.
Ensure authorization for clinical services.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful attempts to the treatment team.
Follow up within 24–48 hours with assigned individuals who access emergency services and report their status and disposition to the treatment team.
Meet with individuals within three days of hospital discharge or community assignment.
Provide crisis intervention, including home visits and coordination with police and other public servants as needed; initiate mental illness warrants when appropriate.
Facilitate inpatient admission at the treatment team’s request.
Provide individual, family, and group rehabilitation sessions; evaluate session progress, solicit feedback, and consult colleagues and team leaders when needed.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
Perform other duties as assigned.