QMHP Adult Outpatient

Metrocare Services•Dallas, TX

2d•Onsite

About The Position

The QMHP-Adult Intensive position provides psychosocial and rehabilitative services to adults with serious mental illness. Services include assessment, developing measurable treatment goals and objectives, treatment engagement, referrals, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The goal is to maximize individuals’ functioning, reduce hospitalization, and support successful community reintegration. The role provides service coordination and works with an interdisciplinary treatment team. It develops and reviews individual recovery plans, monitors progress, supports medication adherence, documents clinical services, and follows up with individuals who miss appointments. The position also provides crisis and on-call services, conducts home and hospital visits, supports inpatient admission and discharge planning, and connects individuals with entitlements and community resources. Additional clinical duties may apply to employees under clinical supervision for board licensure. This community-based role requires daily in-county travel between worksites. The employee must have reliable transportation and meet the organization’s vehicle-insurability requirements. The work environment has low-to-mild noise and is not expected to be unusually hot or cold.

Requirements

Bachelor’s degree in human services with 1 to 3 years of experience in MH/MR or a related field, or a master’s degree with 0 to 2 years of experience in human services.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required when using a personal vehicle on Center property or for Center business; must be insurable by the Center’s liability carrier when driving a Center vehicle or personal vehicle on Center business, and must have an acceptable driving record.
Basic math skills.
Ability to manage a caseload of 15–25 individuals with varying needs and organize workflow to provide clinical services to a challenging population.
Ability to problem-solve, exercise good judgment, and make sound clinical decisions.
Tact and diplomacy when interacting with staff and individuals; ability to work as a team member.
Ability to maintain work at 95% compliance with standards at all times.
Effective written and verbal communication skills; organizational skills and ability to prioritize tasks and meet deadlines.
Ability to handle multiple tasks and special projects, work independently with minimal supervision, and work flexible hours.
Ability to use an automated clinical record-keeping system and relevant computer, printer, software, and internet tools; intermediate proficiency with Excel, email, and word-processing programs.
Ability to carry equipment and supplies weighing up to 15 pounds and to stand and/or walk for more than seven hours a day.
Reliable transportation for daily travel between in-county worksites.
Ability to conduct responsibilities in accordance with ethical standards, state contract requirements, professional standards, and applicable state and federal laws.
Competencies include analytical skills, professional acumen, business ethics, understanding of continuous improvement, problem-solving, confidentiality, and effective communication.
Adult competencies outlined by HHSC for TRR requirements, with emphasis on crisis intervention, engagement, and motivational interviewing.

Responsibilities

Provide service coordination, psychosocial rehabilitation, emergency services and assessment, referrals, transportation, linkage, and advocacy.
Work with members of an interdisciplinary treatment team and ensure authorization for clinical services.
Complete assessments and formulate recovery plans for new admissions, including measurable goals and objectives developed with the individual.
Document efforts to involve individuals, service providers, and caregivers in the service-planning process, unless the individual objects; review service plans every 180 days or as clinically indicated.
Participate in interdisciplinary team staffing, present assessment findings, report progress toward goals, and share information relevant to treatment.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful efforts to contact the treatment team.
Support medication adherence, provide medication training, arrange transportation to office-based appointments, and prompt individuals to obtain needed refills.
Document clinical services by the close of the next business day.
Complete hospital follow-up assessments on the same day they are requested and report outcomes to the Clinical Manager.
Provide crisis intervention and on-call services during the work week and through a weekend rotation; conduct home and hospital visits and coordinate with police and other public servants when needed.
Initiate mental illness warrants and facilitate inpatient admission when requested by the treatment team or hospital.
Maintain continuity of services during inpatient stays, participate in discharge planning, and meet with individuals in the community within two days of discharge.
Evaluate clinical-session progress, seek feedback from individuals, and consult colleagues and team leaders about unfamiliar or uncomfortable issues.
Co-facilitate family education workshops.
Help individuals obtain entitlements through referrals, advocacy, and negotiation.
For employees under clinical supervision for board licensure, provide at least four hours per week of direct clinical practice and develop competencies to assess, diagnose, and treat mental, emotional, and behavioral disorders, conditions, and addictions.
For employees under clinical supervision for board licensure, provide treatment across individual, marital/couple, family, and group formats.
Perform other duties as assigned.