QMHP Dual Outpatient

Metrocare Services•Dallas, TX

About The Position

The QMHP-Dual provides psychosocial, rehabilitative, and skills services to adults with serious mental illness and to children and adolescents with serious emotional disturbance. Services may include assessment, treatment planning, referral, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The position aims to maximize individuals’ functioning, reduce hospitalization, and support successful reintegration into the community. The role works as part of an interdisciplinary treatment team and provides individual, family, and group rehabilitation sessions. It requires managing a large caseload, documenting services and progress, coordinating care, and responding to crises. The position may involve home visits and work with police or other public servants when addressing crises.

Requirements

Bachelor’s degree in human services and 1 to 3 years of experience in MH/MR or a related field, or a master’s degree and 0 to 2 years of experience in human services.
Basic math skills.
Ability to follow simple one- or two-step instructions and handle standardized situations with occasional or no variables.
Ability to use a computer, printer, and relevant software, including Word, Excel, Outlook, and PowerPoint, and to use the Internet for resources.
Ability to organize workflow, develop efficient clinic procedures, and manage a large caseload of individuals with varying needs.
Problem-solving skills, sound judgment, and decision-making ability.
Tact and diplomacy in interactions with staff and individuals; ability to work as a team member.
Ability to maintain work in 95% compliance with standards at all times.
Effective written and verbal communication skills; ability to organize and prioritize tasks and work independently with minimal supervision.
Ability to work flexible hours and use an automated clinical record-keeping system successfully.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required if operating a personal vehicle on Center property or for Center business; must be insurable by the Center’s liability carrier when driving a Center vehicle or personal vehicle on Center business, and must have an acceptable driving record.
Conduct job responsibilities in accordance with ethical standards, state contract, applicable professional standards, and state and federal laws.
Demonstrate analytical skills, professional acumen, business ethics, understanding of continuous improvement processes, problem-solving, respect for confidentiality, and excellent communication skills.
Meet Adult Competencies and C&A Competencies outlined by HHSC for TRR requirements.

Responsibilities

Coordinate services and provide referrals, linkage, and advocacy for individuals with varying needs.
Work with other members of an interdisciplinary treatment team.
Complete psychosocial assessments for new admissions and formulate individual recovery plans based on assessment findings.
Develop measurable objectives and goals with individuals, assist them in achieving or modifying those goals, and document participation in the service-planning process.
Review recovery plans every three months for children and adults, or as clinically indicated.
Deliver authorized services in accordance with recovery plans and their objective measures; actively engage individuals on the caseload and document services and progress.
Participate in interdisciplinary team staffing, present assessment findings, encourage individual participation, report progress, and provide relevant treatment information.
Ensure authorization for clinical services.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful attempts to the treatment team.
Follow up within 24–48 hours with assigned individuals who access emergency services and report their status and disposition to the treatment team.
Meet with individuals within three days of hospital discharge or community assignment.
Provide crisis intervention, make home visits, initiate mental illness warrants, coordinate with police and other public servants as needed, and facilitate inpatient admission at the treatment team’s request.
Provide individual, family, and group rehabilitation sessions; evaluate session progress, seek feedback, and consult colleagues and team leaders about unfamiliar or uncomfortable issues.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
Perform other duties as assigned.