QMHP Dual Outpatient

Metrocare Services•Dallas, TX

About The Position

Metrocare Services is seeking a QMHP-Dual to provide psychosocial rehabilitation and skills services to adults with serious mental illness and children and adolescents with serious emotional disturbance. The role supports individuals in maximizing functioning, reducing hospitalization, and reintegrating successfully into the community. Services include assessment, treatment planning, referral and linkage, advocacy, monitoring, crisis intervention, and continuity of care. The QMHP-Dual coordinates services with individuals and interdisciplinary treatment teams, completes psychosocial assessments and recovery plans, and provides individual, family, and group rehabilitation sessions. The role also follows up on missed appointments, emergency service use, and hospital discharges; responds to crises; and helps individuals access entitlements and community supports. Metrocare emphasizes quality, gender-responsive, trauma-informed care for people with serious mental illness, developmental disabilities, and co-occurring disorders. Clinics are generally open Monday through Friday, 8:00 a.m. to 5:00 p.m. The Hillside Adult Clinic is open Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m. The position requires flexibility in working hours and may involve home visits and driving for Center business.

Requirements

Bachelor’s degree in human services with 1 to 3 years of experience in MH/MR or a related field, or a master’s degree with 0 to 2 years of experience in human services.
Current Texas driver license, or a current driver license from another state with a Texas driver license obtained within three months of employment.
Liability insurance if operating a personal vehicle on Center property or for Center business; must be insurable by the Center’s liability carrier when driving a Center vehicle or personal car on Center business, and must have an acceptable driving record.
Basic math skills.
Ability to use computers, printers, and relevant software, including Word, Excel, Outlook, and PowerPoint, and to use the Internet for resources.
Ability to organize workflow, develop efficient clinic procedures, and manage a large caseload of individuals with varying needs.
Ability to problem-solve, exercise sound judgment, make decisions, and interact with tact and diplomacy.
Ability to work as a team member and independently with minimal supervision.
Ability to maintain work in 95% compliance with standards at all times.
Effective written and verbal communication skills and the ability to organize and prioritize tasks.
Ability to work flexible hours.
Ability to use an automated clinical record-keeping system successfully.
Conduct job responsibilities in accordance with ethical standards, state contract requirements, applicable professional standards, and state and federal laws.
Analytical skills, professional acumen, business ethics, understanding of continuous improvement processes, problem-solving ability, respect for confidentiality, and excellent communication skills.
Adult and C&A competencies as outlined by HHSC for TRR requirements.
Ability to apply common-sense understanding to simple one- or two-step instructions and handle standardized situations with few or no variables.

Responsibilities

Coordinate services, referrals, linkages, and advocacy for individuals with varying needs.
Work with other members of an interdisciplinary treatment team.
Complete a psychosocial assessment for each new admission.
Develop individual recovery plans and measurable goals and objectives based on assessment findings and in agreement with the individual.
Assist individuals in pursuing and modifying goals, and document efforts to involve individuals, service providers, and caregivers in service planning unless the individual objects.
Review recovery plans every three months for children and adults, or as clinically indicated.
Deliver authorized services according to recovery plans and document engagement and progress for assigned individuals.
Participate in interdisciplinary team staffing, present assessment findings, encourage individual participation, report progress, and share information relevant to treatment.
Ensure authorization for clinical services.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful contact efforts to the treatment team.
Follow up within 24–48 hours with assigned individuals who access emergency services and report status and disposition to the treatment team.
Meet with individuals within three days of hospital discharge or assignment in the community.
Provide crisis intervention, including home visits and coordination with police and other public servants when needed; initiate mental illness warrants and facilitate inpatient admission upon treatment-team request.
Provide individual, family, and group rehabilitation sessions; evaluate sessions, seek feedback, and consult colleagues or team leaders on unfamiliar or uncomfortable issues.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
Perform other duties as assigned.