QMHP Dual Outpatient

Metrocare Services•Dallas, TX

About The Position

The QMHP-Dual provides psychosocial, rehabilitative, and skills services to adults with serious mental illness and children and adolescents with serious emotional disturbance. Services can include assessment, treatment planning, referral, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The goal is to maximize each individual’s functioning, reduce hospitalization, and support successful reintegration into the community. The role works with an interdisciplinary treatment team and serves individuals with varied needs in a gender-responsive, trauma-informed care setting.

Requirements

Bachelor’s degree in human services with 1–3 years of experience in mental health, intellectual disability, or a related field; or a master’s degree with 0–2 years of experience in human services.
Current Texas driver’s license, or a current license from another state with a Texas driver’s license obtained within three months of employment.
Liability insurance is required when operating a personal vehicle on Center property or for Center business; employees driving a Center vehicle or personal vehicle on Center business must be insurable by the Center’s liability carrier and have an acceptable driving record.
Basic math skills.
Ability to manage a large caseload, organize workflow, and prioritize tasks.
Ability to problem-solve, exercise good judgment, and make sound decisions.
Tact and diplomacy in interactions with staff and individuals.
Ability to work as a team member and independently with minimal supervision.
Effective written and verbal communication skills.
Ability to work flexible hours.
Ability to use an automated clinical record-keeping system and the computer, printer, and software needed for the position, including Word, Excel, Outlook, and PowerPoint; ability to use the Internet for resources.
Ability to maintain work in 95% compliance with standards at all times.
Ability to conduct responsibilities in accordance with ethical standards, state contracts, professional standards, and applicable state and federal laws.
Analytical skills, professional acumen, business ethics, understanding of continuous improvement processes, problem-solving ability, confidentiality, and excellent communication skills.
Adult and C&A competencies as outlined by HHSC for TRR requirements.

Responsibilities

Coordinate services, referrals, linkage, and advocacy for individuals, working with the interdisciplinary treatment team.
Complete psychosocial assessments for new admissions and develop individual recovery plans based on assessment findings.
Develop measurable goals and objectives with individuals, help them pursue or modify goals, and document involvement in the planning process.
Review recovery plans every three months for children and adults, or as clinically indicated.
Deliver authorized recovery-plan services and document engagement and progress for assigned individuals.
Participate in interdisciplinary team staffing, present assessment findings, encourage individual attendance, and report progress and relevant treatment information.
Ensure authorization for clinical services.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful attempts to the treatment team.
Follow up within 24–48 hours with assigned individuals who access emergency services and report their status and disposition to the treatment team.
Meet with individuals within three days of hospital discharge or community assignment.
Provide crisis intervention, including home visits and coordination with police and other public servants as needed; initiate mental illness warrants when appropriate.
Facilitate inpatient admission at the treatment team’s request.
Provide individual, family, and group rehabilitation sessions; evaluate progress, solicit feedback, and consult colleagues or team leaders when needed.
Help individuals obtain entitlements through referrals, advocacy, and negotiation.
Perform other duties as assigned.