QA Statewide Reporting Specialist

Arizona Department of Administration•Phoenix, AZ

1d•$31,039 - $44,039•Onsite

About The Position

The Department of Economic Security’s Division of Developmental Disabilities (DDD) is seeking an experienced and motivated Statewide Reporting Specialist. DDD provides individuals with developmental disabilities and their families with flexible, high-quality, member-driven services and supports that promote independent decision-making and community engagement. The specialist is the primary staff member responsible for entering incident reports into the Incident Management System (IMS) and/or the Arizona Health Care Cost Containment System (AHCCCS), ensuring that initial information is accurate and consistent within the region. The position researches incident reports, conducts timely and objective investigations, reviews reports and service records, and provides technical assistance to Qualified Vendors/Service Providers and Support Coordinators. Weekend, holiday, and overtime work may be necessary. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement or a spouse or close family member with such an interest, or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge of human dynamics and organizational systems.
Knowledge of routine letter and memo composition.
Knowledge of investigation and fact-finding methods.
Effective interviewing skills.
Ability to work with technical and/or confidential material.
Ability to deal with the public with appropriate tact and resourcefulness.
Ability to write, summarize, and produce difficult and complex reports concisely.
Ability to prioritize and meet timelines.
Ability to learn, interpret, and apply Division programs, policies, and procedures.
Applicants must not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement or a spouse or close family member with such an interest, or be employed or subcontracted by a DDD Qualified Vendor.
Successfully pass background and reference checks; employment is contingent on completion of the process and the Agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for newly hired State employees.
Employees operating a motor vehicle on State business must possess and retain a current, valid, class-appropriate driver’s license, complete required training, pass required license-record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle for State business must maintain the required liability insurance.

Nice To Haves

One year of experience working with individuals with developmental disabilities or a vulnerable population.
Experience using computer programs such as Word, Excel, and database systems.

Responsibilities

Enter incident reports into the Incident Management System (IMS) and/or AHCCCS as primary staff, ensuring the initial information is accurate as reported and consistent within the region.
Research incident reports to ensure member, vendor, and internal distribution information is correct.
Conduct investigations involving Division members within established timelines while remaining objective, maintaining confidentiality, demonstrating relevant expertise, and avoiding conflicts of interest.
Review incident reports submitted by Qualified Vendors/Service Providers and review other records maintained in the provision of services.
Provide technical assistance to Qualified Vendors/Service Providers and Support Coordinators regarding incidents.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.