QA Manager, eCommerce Technology
About The Position
The Quality Engineering Manager leads the software quality organization responsible for web, React Native mobile, and API test automation across digital products. The role defines the quality engineering vision, shifts testing left, integrates automated test suites into GitLab CI/CD pipelines, and manages test environments and quality engineers to support fast, defect-free production deployments. The manager drives AI-powered QA transformation, including adoption of agentic QA pods that use AI agents for test generation, execution, and defect analysis. They establish automation strategies for web UI, iOS and Android mobile apps, and backend GraphQL/.NET APIs; oversee automation frameworks and CI/CD integrations; manage internal engineers and offshore partners; and set quality metrics and release gates in partnership with Product, Engineering, and DevOps. The position also involves administrative and organizational duties such as timekeeping, training, travel, collaboration, and correspondence.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Quality Management, or equivalent experience.
- 12 or more years of experience in Software Quality Engineering and Test Automation.
- At least 5 years of direct experience managing quality engineering teams supporting web and mobile applications.
- Experience testing ecommerce systems, including checkout, payments, and product catalogs.
- Proven experience building end-to-end test automation solutions for React Native mobile apps and modern web platforms.
- Hands-on experience embedding automated test execution within GitLab CI/CD release pipelines.
- Demonstrated success managing onshore and offshore quality engineering resources.
- Strong command of test automation frameworks and tools, such as Microsoft Playwright, BrowserStack low code, and Xray.
- Proficiency in API testing using tools such as Postman or REST Assured.
- Experience with CI/CD pipelines, such as Jenkins and GitLab Actions.
- Solid understanding of performance and security testing.
- Familiarity with ecommerce platforms and guest-facing workflows such as profile management, upsells, and loyalty.
- Deep understanding of Agile/Scrum development practices.
- Experience with risk-based testing and test plan development.
- Knowledge of bug tracking and test management tools such as JIRA and TestRail.
- Analytical mindset and attention to detail.
- Adaptability in fast-paced, evolving environments.
- Problem-solving and critical-thinking skills.
- Commitment to continuous learning and improvement.
Responsibilities
- Drive AI-powered QA transformation by accelerating test automation, expanding regression coverage, and embedding AI-driven testing in the delivery lifecycle.
- Lead adoption of agentic QA pods using AI agents for test generation, execution, and defect analysis.
- Develop and implement test automation strategies for web UI, React Native mobile apps on iOS and Android, and backend GraphQL/.NET APIs.
- Expand automated test frameworks, including Cypress, Playwright, Detox, Appium, and Maestro, into GitLab CI/CD pipelines.
- Direct internal quality engineers and offshore testing partners.
- Drive team skill development, test data management, device cloud infrastructure, and performance/load testing capabilities.
- Establish quality metrics such as defect density, automation coverage, and test execution speed.
- Enforce release quality gates in partnership with Product, Engineering, and DevOps leads.
- Oversee end-to-end quality assurance for ecommerce platforms, including web, mobile, APIs, and backend systems.
- Define testing strategies for features, integrations, and releases across teams and geographies.
- Identify defect root causes using data analysis, logs, and cross-functional collaboration.
- Resolve bottlenecks in test automation pipelines and CI/CD workflows, and develop scalable solutions for flaky tests, unstable environments, and regression failures.
- Manage and mentor QA engineers across manual and automated testing domains.
- Promote a quality culture across engineering, product, and business teams.
- Lead test strategy reviews, defect triage meetings, and sprint planning sessions.
- Perform other administrative and organizational duties as required, including timekeeping, training, travel, collaboration, and correspondence.
Benefits
- Cruise and travel privileges for you and your family
- Health benefits
- 401(k)
- Employee stock purchase plan
- Training and professional development
- Tuition and professional certification reimbursement
- Rewards and incentives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
