eCommerce Website QA Lead

iSoftStone

1d•$71 - $76•Remote

About The Position

The eCommerce Website QA Lead leads quality assurance strategy, planning, execution, and delivery for an enterprise eCommerce platform built on Bloomreach and SAP Commerce Cloud (Hybris). The role ensures the quality, reliability, performance, accessibility, and functionality of customer-facing websites and supporting integrations. It oversees functional, regression, automation, integration, and release-validation testing, and establishes consistent QA processes and standards across onshore and offshore teams. The QA Lead coordinates testing across development, product management, business analysis, and business stakeholders, and drives continuous improvement in testing effectiveness, automation coverage, defect prevention, and release quality. The position is a remote contract role.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Seven or more years of software QA and testing experience.
Three or more years of QA leadership experience managing testing activities, teams, or complex application delivery initiatives.
Strong experience testing enterprise eCommerce websites and transactional web applications.
Demonstrated experience with SAP Commerce Cloud (Hybris) and/or Bloomreach in an eCommerce environment.
Experience with functional, regression, integration, end-to-end, and user acceptance testing.
Experience developing test strategies, test plans, test cases, and quality standards.
Strong understanding of Agile/Scrum methodologies and the software development lifecycle.
Experience with defect tracking and documentation tools such as Jira and Confluence.
Understanding of web technologies, REST APIs, browser developer tools, and basic SQL/database validation.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Experience coordinating testing across cross-functional and distributed teams.
Must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Hands-on QA experience with both Bloomreach and SAP Commerce Cloud (Hybris).
Experience validating integrations between Bloomreach and SAP Commerce Cloud.
Experience with enterprise retail eCommerce applications and high-volume transactional workflows.
Experience with automated testing frameworks such as Playwright, Selenium, or Cypress.
Experience with API testing tools such as Postman or REST Assured.
Experience with performance testing tools such as JMeter, k6, or LoadRunner.
Experience with CI/CD pipelines and GitHub, Bitbucket, or similar source control platforms.
Knowledge of web performance monitoring and Core Web Vitals.
Experience with accessibility testing and WCAG compliance.
Experience leading onshore and offshore QA teams.
Familiarity with AI-assisted testing, test generation, and quality engineering productivity initiatives.

Responsibilities

Define and maintain QA strategy, testing standards, processes, and best practices for the eCommerce platform.
Lead functional, integration, regression, end-to-end, automation, performance, accessibility, and cross-browser testing.
Establish risk-based testing approaches, testing milestones, entry and exit criteria, release quality gates, and defect severity standards.
Provide technical leadership, mentoring, and direction to QA and test automation engineers; coordinate resources across onshore and offshore teams.
Improve testing efficiency, prevent production defects, and increase automation coverage.
Lead Bloomreach QA, including testing content workflows, templates, navigation, search, personalization, recommendations, data synchronization, APIs, and integrations.
Lead SAP Commerce Cloud (Hybris) QA for catalog, product, navigation, pricing, promotions, cart, checkout, accounts, payments, orders, inventory, fulfillment, shipping, and customer service workflows.
Validate product, pricing, inventory, order, and other data across integrated systems; test platform APIs, business services, business rules, exception handling, and transaction integrity.
Develop end-to-end scenarios across Bloomreach, SAP Commerce Cloud, and connected enterprise systems, including customer journeys from product discovery through checkout and order confirmation.
Verify integration data accuracy, synchronization timing, error handling, retries, and recovery behavior; coordinate integration testing with development teams, vendors, and third parties.
Develop and maintain test plans, cases, scenarios, and regression suites; review requirements, user stories, acceptance criteria, and designs to identify gaps.
Coordinate system integration testing, regression testing, UAT, and production validation; ensure test data, environments, access, and dependencies are ready.
Validate functionality across supported desktop and mobile browsers and devices; track execution, failures, blockers, and defects, and document test evidence and results.
Develop and maintain test automation strategy and automated UI, API, and integration tests; identify high-value automation opportunities and integrate regression tests into CI/CD pipelines where appropriate.
Evaluate testing tools and frameworks, leverage AI-assisted testing where appropriate, monitor automation outcomes, and establish measurable automation and productivity goals.
Establish defect management processes and lead defect triage; ensure defects are documented, prioritized, assigned, resolved, retested, and closed.
Analyze recurring defects and production incidents; coordinate smoke, regression, and post-deployment testing; prepare release quality assessments and escalate critical risks.
Coordinate performance and load testing, monitor web performance metrics, and coordinate accessibility testing for applicable WCAG and ADA-related requirements.
Validate website responsiveness, usability, rendering, and relevant third-party integrations; work with engineering teams on performance, API, caching, content delivery, and rendering issues.
Participate in Agile ceremonies and release planning; collaborate with product, business, project, development, and architecture stakeholders, promoting shift-left testing.
Incorporate QA estimates, dependencies, and activities into sprint and release plans; coordinate testing schedules and resources, and communicate progress, blockers, defect trends, and release risks.
Establish QA dashboards and reports; track test execution, pass/fail rates, defect trends, automation coverage, risks, defect leakage, reopened defects, and recurring issues.
Report release readiness and quality trends, and use metrics to improve test coverage, regression cycle time, QA productivity, and platform stability.