Public Services Coordinator

City of Arlington•Seattle, WA

7d•$48,671 - $60,839

About The Position

Under general direction, the Public Services Coordinator supervises customer service activities conducted within library facilities and assists library patrons. The role coordinates and monitors service desk operations, helps ensure efficient workflows, responds to patron inquiries and problems, and supports the library system’s daily operational needs. It also includes facility monitoring, promotion of library programs and materials, and driving city vehicles on scheduled routes as needed.

Requirements

Two years of relevant coursework in business, library science, or a related area.
One year of experience in a bookstore or library environment.
Knowledge of automated circulation system functions, basic supervisory techniques, relational database concepts for library records, basic computer tasks and software, the Dewey Decimal classification system, alphanumeric filing, public library operations, and basic promotional and marketing practices.
Skill in arithmetic, cash drawer management, handling money, balancing accounts, Windows-based software, adapting to software changes, word processing, spreadsheets, and database programs.
Ability to respond pleasantly and efficiently to patrons; motivate others performing repetitive manual tasks; adjust communication to instruct staff and volunteers; communicate orally and in writing; solve problems; adapt to fluctuating workloads and assignments across the library system; and maintain effective working relationships.
Ability to generate and evaluate alternative solutions, make independent discretionary decisions, and exercise discretion with patron records.
Ability to lift up to 50 pounds, push and pull up to 300 pounds using a four-wheeled device, and move up to 75 pounds.
Successful completion of a criminal background check, drug and alcohol testing, health performance evaluation or physical examination, and motor vehicle record review.

Nice To Haves

Six months of supervisory experience.
Bilingual in Spanish and English.
Bilingual in Vietnamese and English.

Responsibilities

Coordinate and supervise customer service activities at library facility service desks, including hiring, training, and evaluating employees in customer service techniques and departmental and city policies and procedures.
Schedule and monitor day-to-day service desk activities.
Evaluate service desk workflow and operations and make recommendations to the Division Administrator, Area Branch Manager, or Public Services Administrator.
Prepare written documentation of customer service procedures.
Assist patrons by responding to inquiries and resolving account-record or service issues.
Interpret library policies and procedures.
Accept and process payments of fines on accounts.
Perform complex problem-solving related to patrons and item database maintenance.
Prepare daily deposits and revenue reports, monitor cash-handling accuracy, and prepare reports on program components such as circulation metrics and customer information requests.
Create or schedule displays, monitor building signage, and promote library programs, materials, and support for community organizations.
Monitor facility cleanliness, functionality, and safety; correct or report deficiencies and follow up on repairs, maintenance, or other facility requests.
Support library system operations, including operating city vehicles on scheduled routes throughout the library system and neighboring cities as needed.