Public Services Assistant
About The Position
The Public Services Assistant is a part-time, customer service-focused position serving as a public-facing representative of The Library and meeting community needs. The position is located at East Shore Area Library in Harrisburg, Pennsylvania, is scheduled for 15 hours per week on Saturdays and Sundays from 9:15 a.m. to 5:15 p.m., and pays $13.50 per hour. The role supports library members with account transactions, locating materials, reader’s advisory, basic reference questions, online resources, and basic computer use. It also helps maintain library materials and spaces, supports programs and events, and contributes to branch operations and security. The position may provide coverage at other libraries and requires independent transportation to libraries, programs, and outreach locations.
Requirements
- High school diploma or GED preferred.
- One year of customer service experience dealing with the public.
- Microsoft Office Suite or equivalent experience performing data entry.
- Excellent customer service and communication skills.
- Ability to move 35 pounds unassisted.
- Ability to reach and bend to place books on shelves, and to kneel and sit on the floor during programs.
- Independent transportation for travel to libraries, programs, and outreach locations.
- Ability to use computers, access and use the Internet and electronic databases, and use and maintain equipment basic to the job.
- Ability to communicate clearly, logically, and concisely, listen effectively, and keep colleagues, team members, and supervisors informed.
- Ability to use sound judgment, manage conflict constructively, and work with others to solve problems.
- Ability to remain calm in difficult or ambiguous situations, adapt to changing priorities, and take corrective action when required.
- Ability to work cooperatively with others and uphold member confidentiality and organizational security.
Responsibilities
- Implement and monitor exceptional customer service.
- Manage member accounts in the library’s online software, including creating accounts, placing holds, collecting fines, and checking materials in and out.
- Help members locate library materials, provide reader’s advisory services, and answer basic reference questions.
- Instruct members in using online resources, including the catalog, databases, and the Internet.
- Assist members with basic computer use and troubleshoot basic computer issues.
- Provide information about library programs and services by phone and in person.
- Explain library policies and procedures, handle complaints and public behavior problems, and refer more demanding situations to the supervisor.
- Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves or display units.
- Assist with events and programs held at the library and in the community.
- Open and/or close the branch and take responsibility for building security.
- Attend staff meetings and continuing education workshops.
- Assist at other libraries to provide coverage as needed.
- Live by the Core Values and perform other related duties.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
