Public Services Coordinator

Brandeis University•Waltham, MA

8d•Onsite

About The Position

Brandeis University is seeking a Public Services Coordinator for Library Services. Reporting to the Director, Access Services, this role coordinates daily front-line library services and operations to provide high-quality, user-focused experiences. Responsibilities include borrowing and information services, equipment lending, stacks maintenance, data collection, building operations, and student employee oversight. The position works primarily on site and may include regular, evening, or weekend hours, as well as holiday and inclement-weather coverage when required. This is a union position covered by the collective bargaining agreement between the University and SEIU Local 888; wages, benefits, and other employment terms are governed by that agreement. The posted hourly pay range is $29.56–$33.51. The schedule is Tuesday through Saturday, 2 p.m. to 10 p.m. Applicants are encouraged to apply by November 15, 2026, for priority consideration. The coordinator oversees the Information & Borrowing desk and Library Commons services, responds to user questions by phone and email, handles circulation and equipment assistance, helps maintain a safe and welcoming building, and supports policy and procedure improvements. The role manages the equipment loan program and Commons equipment, collaborates with internal and external stakeholders and vendors, and participates in hiring, training, scheduling, and supervision of student employees. During scheduled hours, the coordinator manages building access and security, enforces policies respectfully, and acts as a first responder to building issues in coordination with Public Safety. The position requires a B.A./B.S. or equivalent and 1–3 years of work experience. Background in an academic library environment or librarianship and familiarity with an automated library system or similar system are preferred. The role involves moderate physical activity, including sitting, standing, walking, kneeling, and lifting an average of 25 pounds.

Requirements

B.A./B.S. or equivalent.
1–3 years of work experience.
Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations.
Moderate physical activity, including sitting, standing, walking, kneeling, and lifting an average of 25 pounds.

Nice To Haves

Background in an academic library environment or librarianship.
Familiarity with an automated library system or similar system.

Responsibilities

Supervise services and operations at the Information & Borrowing desk and in the Library Commons to support patron-focused experiences.
Coordinate user interactions, including circulation functions, equipment assistance, information assistance, and oversight of building operations.
Communicate and enforce policies, participate in data collection and reporting, and maintain routine oversight of building operations and safety protocols.
Answer user questions by phone and email; handle sensitive and confidential information and fine collection.
Collaborate on improvements to policies and procedures and assist with departmental and library projects and initiatives.
Manage and develop the equipment loan program, including long-term planning, data-informed decisions, inventory tracking, troubleshooting, purchasing, preparation for circulation, and vendor coordination.
Train students and staff and maintain equipment lending documentation; work with the Manager of Public Services to evaluate and adjust equipment policies and procedures.
Plan and evaluate Commons equipment operations, including scanners and microfilm machines; facilitate desktop computing access, maintenance, and software updates in coordination with IT Clusters.
Serve as the library contact for Commons equipment vendors and coordinate access to Public Services Department and Faculty/Staff printers with Ricoh.
Collaborate with Library and ITS stakeholders to improve and promote Commons services, including printing, scanning, and desktop computing.
Participate in hiring, training, scheduling, and supervision of student staff; screen candidates, support training and information sessions, coach students, and contribute to evaluations and performance documentation.
Manage building access and security during scheduled hours, including evenings and weekends; enforce policies and procedures while supporting customer service and safety.
Understand emergency procedures, work with Public Safety, and act as a first responder to issues within the building.
Perform other duties as assigned.