Public Services Coordinator

Brandeis University•Waltham, MA

9d•$30 - $34•Onsite

About The Position

Brandeis University is seeking a Public Services Coordinator in Library Services to provide high-quality, user-focused experiences for library users. Reporting to the Director, Access Services, the coordinator manages daily front-line library operations, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. The position is primarily on-site and is scheduled Tuesday through Saturday, 2 p.m. to 10 p.m. The role may also involve regular, evening, or weekend hours and holiday or inclement-weather coverage as required. This is a union position covered by the collective bargaining agreement between the University and SEIU Local 888; wages, benefits, and other employment terms are governed by that agreement. The coordinator oversees services at the Information & Borrowing desk and in the Library Commons, manages equipment lending and Commons equipment, and participates in planning and improving related services. The role includes hiring, training, scheduling, supervising, coaching, and evaluating student employees. The coordinator also manages building access and security during scheduled hours, enforces policies respectfully, supports a safe and welcoming environment, and acts as a first responder to building issues in coordination with Public Safety. The position involves handling sensitive and confidential information and fine collection, and collaborating with library, IT, vendor, and other stakeholders. The position requires a B.A./B.S. or equivalent and 1–3 years of work experience. The hourly pay range is $29.56–$33.51. Background in an academic library or librarianship and familiarity with an automated library system or similar system are preferred. Moderate physical activity is required, including sitting, standing, walking, kneeling, and lifting an average of 25 pounds.

Requirements

B.A./B.S. or equivalent.
1–3 years of work experience.
Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations.

Nice To Haves

Background in an academic library environment or librarianship.
Familiarity with an automated library system or similar system.

Responsibilities

Supervise services and operations at the Information & Borrowing desk and in the Commons to support patron-focused experiences.
Coordinate and assist with user interactions, including circulation, equipment use, information assistance, and building operations.
Communicate and enforce policies; collect and report data; and maintain oversight of building operations and safety protocols.
Answer user questions by phone and email, and handle sensitive and confidential information and fine collection.
Collaborate on improvements to policies and procedures and assist with departmental and library projects and initiatives.
Manage and develop the equipment loan program, including planning, inventory, troubleshooting, purchasing, tracking, labeling, preparation for circulation, stakeholder and vendor coordination, training, and documentation.
Evaluate and adjust equipment policies and procedures with the Manager of Public Services, and keep abreast of trends and technology related to equipment lending in academic libraries.
Manage, plan, and evaluate Library Commons equipment operations, including scanners and microfilm machines.
Facilitate access to desktop computing and coordinate maintenance and software updates with IT Clusters.
Serve as the library contact for Commons equipment vendors and facilitate access to Public Services Department and Faculty/Staff printers in collaboration with Ricoh.
Work with Library and ITS stakeholders to improve and promote Commons services, including printing, scanning, and desktop computing.
Work with the Manager of Public Services on long-term planning for the Commons space and equipment loan program.
Participate in hiring, training, scheduling, and supervision of student staff; screen candidates and contribute to hiring decisions.
Review and revise student employee training and documentation, coach students on procedures and customer service, assist with semesterly evaluations, and document performance issues as needed.
Manage building access and security during scheduled hours, including evenings and weekends; enforce policies and procedures respectfully while maintaining customer service and safety.
Understand emergency procedures, work closely with Public Safety, and act as the first responder to building issues.