UA Library Public Services Associate (Research Department/Part-time)

City of Upper Arlington•Main Library, OH

About The Position

The Public Services Associate works part-time in the Upper Arlington Public Library’s Research Department. The position helps patrons locate information using library resources in all formats, provides computer assistance, responds to questions about library services and materials, and assists with digital resources, programming, collection maintenance, and special projects. The role may also serve as a passport agent when assigned and serve on library committees. The schedule is Tuesdays and Wednesdays from 5–8 p.m., every other Saturday from 9:45 a.m.–5 p.m., and every other Sunday from 12:45–5 p.m., totaling 22.5 hours per pay period. The work environment ranges from quiet to moderate in noise and includes normal library and office safety risks. The position involves considerable mobility, including walking, bending, sitting, lifting up to 20 pounds, and pushing full book carts; typing and computer use; and periodic sustained viewing of a computer monitor. Irregular hours, including evenings and weekends, are required. Occasional local travel by personal automobile may be required.

Requirements

High school diploma or GED.
Effective customer service and interpersonal skills.
Ability to communicate verbally and in writing in English.
Proficiency in word processing, spreadsheet, and database programs.
Competence using Windows-based computer programs.
Ability to use reliable transportation to promptly report to the job assignment and other locations as required.

Nice To Haves

Knowledge of library policies, practices, and procedures.
Knowledge of reader’s advisory and basic reference tools.
Some college coursework or a bachelor’s degree.
Two or more years of work experience in a library or education environment.

Responsibilities

Respond to patron questions about library services and materials in all formats.
Assist patrons and monitor and guide their use of library facilities, services, and computer equipment.
Instruct patrons in using the computer-based library catalog and computer programs.
Promote and educate patrons about online resources, including the library catalog and digital resources.
Assist patrons in using library materials on their personal devices.
Answer reference questions using available formats and provide reader’s advisory.
Help develop reader’s advisory tools, including booklists, bibliographies, and displays.
Assist with collection maintenance, including weeding and repairs.
Assist with program planning, setup, and delivery.
Serve as a passport agent when assigned.
Serve on library committees as assigned.
Follow library safety and emergency procedures.
Report maintenance and safety issues to a supervisor and/or Facilities personnel.
Perform related duties as assigned.