UA Library Public Services Associate (Adult Department/Part-time)

City of Upper Arlington•Main Library, OH

About The Position

The Upper Arlington Public Library is seeking a detail-oriented, customer-service-focused Public Services Associate for its Adult Department. The position responds to patron questions about library services and materials in all formats and assists with digital resources, programming, and collection maintenance. The associate helps patrons locate information, use library facilities and resources, and receive computer assistance and reader’s advisory services. The position is part-time and works a schedule of Mondays and Wednesdays from 2:15–8:15 p.m., Fridays from 9:15 a.m.–1:15 p.m., every other Saturday from 10 a.m.–5 p.m., and every other Sunday from 1–5 p.m., for 40.5 hours per pay period. The role involves working irregular hours, including evenings and weekends, and may require occasional local travel by personal automobile. The work environment is a library or office, with everyday workplace risks and a noise level ranging from quiet to moderate. The role requires considerable mobility, including walking, bending, sitting, lifting up to 20 pounds, and pushing full book carts, as well as manual dexterity for typing and computer use. It also requires calm handling of interruptions and periodic intense concentration and sustained viewing of a computer monitor.

Requirements

High school diploma or GED.
Effective customer-service and interpersonal skills.
Ability to communicate verbally and in writing in English.
Proficiency in word processing, spreadsheet, and database programs.
Competence using Windows-based computer programs.
Ability to use reliable transportation to promptly report to the job assignment and other locations as required.
Ability to meet the physical demands of the role, including walking, bending, sitting, lifting up to 20 pounds, pushing full book carts, typing, and computer use.
Ability to handle interruptions and distractions calmly and remain focused.
Availability to work irregular hours, including evenings and weekends.

Nice To Haves

Knowledge of library policies, practices, and procedures.
Knowledge of reader’s advisory and basic reference tools.
Some college coursework or a bachelor’s degree.
Two or more years of work experience in a library or education environment.

Responsibilities

Respond to patron questions about library services and materials in all formats.
Assist patrons and monitor and guide their use of library facilities, services, and computer equipment.
Instruct patrons in using the computer-based library catalog and computer programs.
Promote and educate patrons about online resources, including the library catalog and digital resources.
Help patrons use library materials with their personal devices.
Answer reference questions using available formats and provide reader’s advisory.
Help develop reader’s advisory tools, including booklists, bibliographies, and displays.
Assist with collection maintenance, including weeding and repairs.
Assist with program planning, set-up, and delivery.
Serve as a passport agent when assigned.
Serve on library committees when assigned.
Follow library safety and emergency procedures.
Report maintenance and safety issues to a supervisor and/or Facilities personnel.
Perform related duties as assigned.