Part-time)

City of Upper Arlington•Main Library, OH

1d•Onsite

About The Position

The Library Circulation Public Services Associate joins the Upper Arlington Public Library Customer Service team at the Tremont location. The role provides friendly, high-quality customer service in person and by phone, supports full-service circulation desk operations, assists patrons with library accounts and materials, and directs questions to the appropriate departments. The position includes checking materials in and out, retrieving holds, helping patrons use the computer-based catalog, processing and shelving materials, and delivering items to curbside patrons. It also involves monitoring use of library facilities and services, maintaining displays and reserved items, identifying materials needing repair or replacement, and performing other assigned library duties. The work requires considerable mobility, including extended periods of walking and standing, bending, sitting, lifting up to 20 pounds, and pushing full book carts. The work environment is usually quiet to moderate, with irregular hours that include evenings and weekends and occasional local travel by personal automobile. The scheduled hours are Mondays through Thursdays, 1–5 p.m.; every other Saturday, 9 a.m.–1 p.m.; and every other Sunday, 1–5 p.m., totaling 40 hours per pay period. A high school diploma or GED is required. Some college coursework or a bachelor's degree and at least two years of customer service experience are preferred.

Requirements

High school diploma or GED.
Effective customer service and interpersonal skills.
Ability to communicate verbally and in writing in English.
Competence using Windows-based computer programs.
Ability to use reliable transportation to report promptly to the job assignment and other locations as required.

Nice To Haves

Knowledge of library policies, practices, and procedures.
Some college coursework or a bachelor's degree.
Two or more years of work experience providing customer service.

Responsibilities

Provide patron assistance with circulation, including checking in and checking out materials and retrieving held items.
Respond to general questions and questions about library accounts, including collections; direct patrons to appropriate departments as needed.
Monitor and guide patrons in using library facilities and services.
Instruct patrons on using the computer-based library catalog and answer basic questions about material availability and location.
Place holds on patrons’ behalf when needed and contact patrons regarding circulation or materials issues.
Check out and deliver items to curbside patrons.
Retrieve and process items requested for pickup at the current location or for transfer to other locations.
Sort, organize, and shelve library materials; shelf-read assigned areas and reshelve misplaced items.
Empty book drops and organize materials; maintain reserved items and replenish displays.
Identify materials needing repair or replacement and take appropriate action.
Conduct item searches as assigned.
Serve as a passport agent as assigned.
Train new staff members and serve on library committees as assigned.
Follow library safety and emergency procedures and report maintenance or safety issues to a supervisor or Facilities personnel.
Perform other duties as assigned.